topic Re: Arlo Pro 2 activity zone 2 not detecting motion in Arlo Pro 2

Arlo Pro 2 Activity Zone #2 Is Not Detecting Motion

retsteve — Fri, 16 Nov 2018 21:08:58 GMT

I have 2 activity zones 1 large zone (working fine) and a smaller one which overlaps zone 1 a bit. Zone 1 triggers motion fine however zone 2 does not. This is a powered unit.

Thanks in advance for your help.

Steve

Re: Arlo Pro 2 activity zone 2 not detecting motion

ShayneS — Fri, 16 Nov 2018 21:11:07 GMT

retsteve,

Have you tried to reboot your base station & test again? Have you tried to create this zone on the Web Portal or the Arlo Mobile App?

Re: Arlo Pro 2 activity zone 2 not detecting motion

retsteve — Fri, 16 Nov 2018 21:19:21 GMT

Shayne,

Yes I have tried the reboot with no change. The 2 zones were created on the Web Portal.

Steve

Re: Arlo Pro 2 activity zone 2 not detecting motion

ShayneS — Fri, 16 Nov 2018 23:59:58 GMT

retsteve,

Can you try to delete these zones & re-create them in the Arlo Mobile App and test again.

Re: Arlo Pro 2 activity zone 2 not detecting motion

retsteve — Sat, 17 Nov 2018 00:58:46 GMT

Tried it with no change.

Re: Arlo Pro 2 activity zone 2 not detecting motion

ShayneS — Tue, 20 Nov 2018 18:10:03 GMT

Is it possible to adjust the 2nd zone with the issue a bit larger or smaller & see if this triggers the system.

Re: Arlo Pro 2 activity zone 2 not detecting motion

retsteve — Wed, 21 Nov 2018 11:39:55 GMT

Shayne,

I have made both zones as close to the same size as possible and it still only wants to recognize only on of the zones.

Steve

Re: Arlo Pro 2 activity zone 2 not detecting motion

ShayneS — Wed, 21 Nov 2018 21:07:26 GMT

Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support

Re: Arlo Pro 2 activity zone 2 not detecting motion

retsteve — Wed, 21 Nov 2018 22:29:35 GMT

Shayne,

I have contacted them and they did not have an answer but opened a case and have not gotten back to me. Thanks for your time.

Steve

Re: Arlo Pro 2 activity zone 2 not detecting motion

ShayneS — Wed, 21 Nov 2018 22:41:55 GMT

retsteve,

I will contact support and let them know you have not been contacted. Hope you have a great Thanksgiving & Thank You for your patience.

Re: Arlo Pro 2 activity zone 2 not detecting motion

retsteve — Wed, 21 Nov 2018 23:06:31 GMT

Shayne,

Thank you and same to you.

Steve