topic Can't Login With App Or Web Browser in Arlo Pro 2

Can't Login With App Or Web Browser

Andy96734 — Thu, 15 Nov 2018 19:16:36 GMT

Upgraded to new iPad Pro and app not logging in nor can I even log in using chrome or safari. Worked fine on replaced last model iPad Pro.

App and browser works fine on iPhone X and 2018 MacBook Pro. Phone running beta 12.1.1...and laptop running Mojave beta latest.

on iPad browser put in email then password but no login button showing, hit login with Face ID or Touch ID clears password and says incorrect password.

App won’t load past login and keeps saying incorrect login/bad pw.....

Can't Login With App Or Web Browser

steve_t — Thu, 15 Nov 2018 19:16:51 GMT

Is there an iOS update for the iPad Pro yet? It's an iOS issue

Can't Login With App Or Web Browser

Andy96734 — Thu, 15 Nov 2018 19:17:01 GMT

Thanks, multiple iOS beta updates. Phone and iPad on same version, albeit different devices/software Type. The no web log on is a stumper, would be strange in that safari, chrome and opera are no goes. More like my arlo site not right?

hundreds of apps all work fine except arlo......

@steve_t wrote:

Is there an iOS update for the iPad Pro yet? It's an iOS issue

Re: Can't Login With App Or Web Browser

wakevortex — Wed, 16 Jan 2019 08:49:56 GMT

I have a similar problem....new iPad Pro 2018 and no login possible from the Arlo app..my older iPad Pro had no issues ....

I CAN log in using safari to my account but can’t see the cameras as it tries to load the APP....but the app is broken....

‘any ideas how this can be fixed?? Pretty important to ba able to actually use the app !!!

Bill P

Re: Can't Login With App Or Web Browser

wakevortex — Wed, 16 Jan 2019 08:55:51 GMT

Update...pinching the screen smaller brings back the login button.....sorted for now !!