topic Re: Arlo says my phone "does not belong to the user" in Arlo Pro 2

Arlo says my phone "does not belong to the user"

obispan — Mon, 12 Nov 2018 18:27:50 GMT

This system is crap. You can get the same thing from Lorex for the same or less with customer support. I called to check before ordering a Lorex replacement. Arlo says my phone "does not belong to the user" most of the time. Obviously it does, because it works sometimes. If there were a solution to the problem I'd keep the Arlo because it is already installed, but there isn't thanks to zero customer support, not even chat or email. You can call Lorex and get North American English-speaking support..

Re: Arlo says my phone "does not belong to the user"

JamesC — Mon, 12 Nov 2018 18:27:03 GMT

obispan,

It's not clear what issue you are experiencing. Can you provide more detail? "Arlo says my phone "does not belong to the user" most of the time" This isn't an Arlo error message. Where are you seeing this error?

You can find several options for contacting support here: Arlo Support Team

JamesC

Re: Arlo says my phone "does not belong to the user"

Hunter_S — Wed, 13 Feb 2019 06:51:18 GMT

Was there any resolution to this message? My wife began getting the same message recently.

Re: Arlo says my phone "does not belong to the user"

JessicaP — Wed, 13 Feb 2019 17:22:39 GMT

Hey @Hunter_S,

Have you tried to log out and log back in the app to see if that helps?

Re: Arlo says my phone "does not belong to the user"

Hunter_S — Thu, 14 Feb 2019 02:44:34 GMT

Thank you for the quick response. We will try that and let you know.