topic Re: No internet light on initial set-up- Aro Pro 2 in Arlo Pro 2

No internet light on initial set-up- Aro Pro 2

JasMer — Mon, 12 Nov 2018 02:00:00 GMT

I just recently purchased the 5 camera package that Costco had in store. I've been staring at it on my table for a few days and decided to open it up and try things out.

I followed the set-up procedure included but have had zero luck connecting the base station to the internet. The power light is on, the camera light is orange (i havent synced any cameras yet), but the internet light isn't illuminated (it lights up on inital power-up). I tried all the routers ethernet ports, multiple ethernet cables, re-doing the setup procedure from scratch several times. I attempted a hard reset of the base station but had no success (zero change to lights etc).

Now the real question here before I send this thing back...I am in the process of moving from a fairly remote area with weak internet speeds (just speed tested- 1.92mbps download, 0.83mbps upload) and into modern civilization with respectable internet.

Are my sub-par connection speeds a possible reason for the base station not recognizing an internet connection?

Thanks!

Re: No internet light on initial set-up- Aro Pro 2

Streak2 — Mon, 12 Nov 2018 05:37:22 GMT

Those slow speeds will affect overall performance but should not affect your initial setup. If the Internet light is not illuminating then there is possibly a problem with the base communicating with your router.

Have you tried restarting the router?

Re: No internet light on initial set-up- Aro Pro 2

JasMer — Mon, 12 Nov 2018 14:31:11 GMT

I have restarted it, yes.. The router lights acknowledge I have something plugged in, but no light from the base station.

Re: No internet light on initial set-up- Aro Pro 2

jguerdat — Mon, 12 Nov 2018 14:35:42 GMT

Restart the router and base. That sometimes works.

Re: No internet light on initial set-up- Aro Pro 2

JasMer — Mon, 12 Nov 2018 14:51:39 GMT

That did the trick! Thanks!