topic Keep getting AC power disconnected message on camera after using different cables/power block in Arlo Pro 2

Keep getting AC power disconnected message on camera after using different cables/power block

Johnvic7u — Mon, 12 Nov 2018 20:01:35 GMT

Help needed.... I constantly get a A.C. power disconnected on my camera no matter how many different cables or power bank I use. After I have disconnected, removed or restarted/resync the camera it does it again after a few days.

Re: Keep getting AC power disconnected message on camera after using different cables/power block

steve_t — Mon, 12 Nov 2018 20:01:43 GMT

Are you powering your camera from a powerbank?

Re: Keep getting AC power disconnected message on camera after using different cables/power block

Johnvic7u — Mon, 12 Nov 2018 20:01:24 GMT

No I mean the power block that comes with it.

Re: Keep getting AC power disconnected message on camera after using different cables/power block

steve_t — Mon, 12 Nov 2018 20:01:55 GMT

Oh right. OK, if you've tried multiple power supplies and multiple cables, I'd be hitting up your retailer or Contact Support for an RMA

Re: Keep getting AC power disconnected message on camera after using different cables/power block

Johnvic7u — Mon, 12 Nov 2018 20:02:09 GMT

Contacted arlo about 2 weeks ago and reset everything worked a couple days and stopped again. Will definitely be returning it tomorrow for another. If it persist I'll be switching to nest. Thanks