Arlo Pro 2 Won't Complete Firmware Update

TheAvo — Wed, 14 Nov 2018 19:20:11 GMT

Just bought the Arlo Pro 2 yesterday, base station, 2 cameras, door bell, and chime. Last night it was working great. This morning I received the message that the cameras need firmware updates.

See screen shots for detail.

I click update but nother ever happens.

I've waited over an hour.

I've put the camera on the shelf within 3 inches of the base station.

On a side note, the "Live Chat" support doesn't work either.

I clicked "Start Chat." Filled out my information then clicked "Continue" but nothing ever happened. No new window, no acknowledgment of click, nothing.

Gotta tell you, pretty underwhelmed so far.

Re: Arlo pro 2 won't complete firmward

ShayneS — Wed, 14 Nov 2018 19:21:02 GMT

TheAvo,

Have you tried to reboot the base station & remove /re-insert the battery to the camera?

topic Arlo Pro 2 Won't Complete Firmware Update in Arlo Pro 2

Arlo Pro 2 Won't Complete Firmware Update

Re: Arlo pro 2 won't complete firmward