topic Re: Arlo Pro 2 cameras not listed under modes on web in Arlo Pro 2

Arlo Pro 2 cameras not listed under modes on web

shadydale — Thu, 08 Nov 2018 22:43:28 GMT

I just bought and installed an Arlo Base Station, version VMB4000r3, firmware 1.12.0.0_27099, with 3 Arlo Pro 2 cameras, hardware version H14, firmware 1.092.0.19_26228. I am trying to edit the modes. I do not have an Apple or Andriod smartphone, so I am doing this on arlo.netgear.com. When I go to the Mode page, only the base station is listed. (See attached snippet.) Shouldn't the cameras also be listed here so I can edit the mode of each camera individually?

Re: Arlo Pro 2 cameras not listed under modes on web

AncientGeek — Thu, 08 Nov 2018 23:46:03 GMT

@shadydale wrote:

I just bought and installed an Arlo Base Station, version VMB4000r3, firmware 1.12.0.0_27099, with 3 Arlo Pro 2 cameras, hardware version H14, firmware 1.092.0.19_26228. I am trying to edit the modes. I do not have an Apple or Andriod smartphone, so I am doing this on arlo.netgear.com. When I go to the Mode page, only the base station is listed. (See attached snippet.) Shouldn't the cameras also be listed here so I can edit the mode of each camera individually?

Have your synced the cameras with the base station yet?

Re: Arlo Pro 2 cameras not listed under modes on web

shadydale — Fri, 09 Nov 2018 00:07:58 GMT

Yes, the cameras are synced with the base station. They are working as expected. When I log in to arlo.netgear.com all three are displayed under Devices. If I go to Settings they and the base station are also listed under My Devices. However, when I go to Mode only the base station is listed.

Re: Arlo Pro 2 cameras not listed under modes on web

AncientGeek — Fri, 09 Nov 2018 00:18:16 GMT

Ok. I had to refresh my memory by looking at mine. Mode does only show the base station for Arlo wireless cameras. You have to edit the mode to add cameras and actions . As I recall there is an issue with our ability to edit modes under the current version of the web app. I have no “pencil” icons when I login to look at this. So you may need a mobile app to edit the modes to configure camera behavior at this time.

Re: Arlo Pro 2 cameras not listed under modes on web

jguerdat — Fri, 09 Nov 2018 01:17:08 GMT

You have to click on the base to get to the modes. That part is missing from the directions.

Re: Arlo Pro 2 cameras not listed under modes on web

shadydale — Fri, 09 Nov 2018 02:18:52 GMT

@AncientGeek wrote:

Ok. I had to refresh my memory by looking at mine. Mode does only show the base station for Arlo wireless cameras. You have to edit the mode to add cameras and actions . As I recall there is an issue with our ability to edit modes under the current version of the web app. I have no “pencil” icons when I login to look at this. So you may need a mobile app to edit the modes to configure camera behavior at this time.

Bummer two ways. First, as I wrote originally, I don't have an Android or iOS device, so the apps aren't an option. Second, on the web I can choose among existing modes or create a new one for the base station. The existing modes don't include what I want: for each camera record when motion detected, but don't send me an alert. (The default armed mode is to record when motion detected and send an alert.) If I add a mode, it wants a rule for that mode that is based on motion detection by just one camera; no way to create a rule for all cameras. As is the case for other posts I have read, the web interface clearly needs more work to catch up with the apps.

Re: Arlo Pro 2 cameras not listed under modes on web

shadydale — Fri, 09 Nov 2018 02:23:06 GMT

@jguerdat wrote:

You have to click on the base to get to the modes. That part is missing from the directions.

On the web Mode page clicking on the base doesn't reveal the cameras so I can edit the modes for each camera (which is what the user doc says I should be able to do). Al that does is let me choose an existing mode for the base or create a new node for the base, but no way to create a mode specific to a camera.

Re: Arlo Pro 2 cameras not listed under modes on web

AncientGeek — Fri, 09 Nov 2018 02:33:52 GMT

@shadydale wrote:

@jguerdat wrote:

You have to click on the base to get to the modes. That part is missing from the directions.

On the web Mode page clicking on the base doesn't reveal the cameras so I can edit the modes for each camera (which is what the user doc says I should be able to do). Al that does is let me choose an existing mode for the base or create a new node for the base, but no way to create a mode specific to a camera.

Try the Firefox browser. That works for me on my Mac. See the arrows on the right. Click on one.

Re: Arlo Pro 2 cameras not listed under modes on web

AncientGeek — Fri, 09 Nov 2018 02:35:45 GMT

@AncientGeek wrote:

@shadydale wrote:

@jguerdat wrote:

You have to click on the base to get to the modes. That part is missing from the directions.

On the web Mode page clicking on the base doesn't reveal the cameras so I can edit the modes for each camera (which is what the user doc says I should be able to do). Al that does is let me choose an existing mode for the base or create a new node for the base, but no way to create a mode specific to a camera.

Try the Firefox browser. That works for me on my Mac. See the arrows on the right. Click on one.

Then click on Edit

Re: Arlo Pro 2 cameras not listed under modes on web

AncientGeek — Fri, 09 Nov 2018 02:38:05 GMT

@AncientGeek wrote:

@AncientGeek wrote:

@shadydale wrote:

@jguerdat wrote:

You have to click on the base to get to the modes. That part is missing from the directions.

On the web Mode page clicking on the base doesn't reveal the cameras so I can edit the modes for each camera (which is what the user doc says I should be able to do). Al that does is let me choose an existing mode for the base or create a new node for the base, but no way to create a mode specific to a camera.

Try the Firefox browser. That works for me on my Mac. See the arrows on the right. Click on one.

Then click on Edit

Then scroll to the bottom and remove the checks from Push Notifications and email addresses.

Re: Arlo Pro 2 cameras not listed under modes on web

shadydale — Fri, 09 Nov 2018 02:55:02 GMT

So for any others that may have issues with using the web for setup, MS Edge doesn't reveal all the functionality that Firefox does.

Re: Arlo Pro 2 cameras not listed under modes on web

AncientGeek — Fri, 09 Nov 2018 03:11:18 GMT

Same problem with Safari. Crazy. How does one release an app that doesn’t work with the browsers that ship with two of the largest commercial notebook operating systems? Head scratcher.

Re: Arlo Pro 2 cameras not listed under modes on web

jguerdat — Fri, 09 Nov 2018 14:18:18 GMT

The docs appear to be old and don't reflect current software. You don't create a mode per camera but a mode with various cameras inside it. Creating a new mode only sets up one rule but if you save and re-edit, you can add as many rules for other cameras as you need.

Additionally, even the default Armed mode can be modified to turn off notifications. Deselct the notifications and Save.

Re: Arlo Pro 2 cameras not listed under modes on web

AncientGeek — Fri, 09 Nov 2018 14:36:10 GMT

I think his problem is browser related.