topic Re: Full order not received in Arlo Pro 2

Full order not received

Bomb2604 — Thu, 08 Nov 2018 17:04:04 GMT

How do I get help with an order? I ordered three cameras in a base station. I received the three cameras but did not receive the base station. I order it on the site. Everything was refurbished. I have emailed and tried to call Arlo multiple times with no replies Getting pissed now

Re: Full order not received

TomMac — Thu, 08 Nov 2018 18:58:02 GMT

https://www.arlo.com/en-us/support/contact.aspx

Re: Full order not received

Bomb2604 — Thu, 08 Nov 2018 20:24:15 GMT

Live chat doesn’t work. All the 1-800 numbers tell me I have to contact seller I get it from but I got it from this site.

Re: Full order not received

jguerdat — Thu, 08 Nov 2018 21:14:02 GMT

Using the link above doesn't get you to an 800 number so you haven't contacted real Arlo support.

Re: Full order not received

JessicaP — Fri, 09 Nov 2018 20:18:19 GMT

Hey @Bomb2604,

If you are having trouble contacting our support with the given link, feel free to let me know so I can further help you out.

Re: Full order not received

Bomb2604 — Fri, 09 Nov 2018 18:32:01 GMT

Yes, what do you need from me? The order number? Private message me.

Re: Full order not received

Bomb2604 — Fri, 09 Nov 2018 18:40:38 GMT

Accidentally hit issue solved. Still need your help. To resolve this issue