topic Re: Arlo Pro 2 wont go live under A/c power in Arlo Pro 2

Arlo Pro 2 wont go live under A/c power

Roy1949 — Mon, 05 Nov 2018 22:47:39 GMT

My Arlo Pro 2 wont go live when powered up with A/C power

Re: Arlo Pro 2 wont go live under A/c power

TomMac — Mon, 05 Nov 2018 22:47:54 GMT

Are you using the supplied adapter?

Does it work on battery only?

Re: Arlo Pro 2 wont go live under A/c power

Roy1949 — Mon, 05 Nov 2018 22:48:08 GMT

Yes supplied adapter and cable, wiil work on Battery fine. sometimes will connect after 10-12 times

Re: Arlo Pro 2 wont go live under A/c power

Roy1949 — Mon, 05 Nov 2018 22:49:18 GMT

Mite add it comes up with message "The streaming service is reporing that the device is not streaming"

Re: Arlo Pro 2 wont go live under A/c power

Roy1949 — Mon, 05 Nov 2018 22:49:30 GMT

Thank you for responding to my problem!!!

Re: Arlo Pro 2 wont go live under A/c power

JessicaP — Mon, 05 Nov 2018 22:49:44 GMT

Hey @Roy1949,

Could you share the screenshot that shows the error message? Is this happening on the app and the web version? And what phone are you using and what system are you running on your phone?

Re: Arlo Pro 2 wont go live under A/c power

Roy1949 — Mon, 05 Nov 2018 23:00:56 GMT

Hello,

Both me and my wife have iPhone 10 and the iPad pro.

When i try to go live it just keeps trying to connect and keeps showing "Connecting". It may go live after 8-10 attempts, on battery it goes live first or second try. Yes i did a total reboot, removed and reinstalled the cameras nothing helps. I ran a shielded 120 volt power line thinking it may have some interferance NOPE!

Any imput will be helpfull !

Re: Arlo Pro 2 wont go live under A/c power

JessicaP — Tue, 06 Nov 2018 16:15:11 GMT

Are you on the latest Arlo app version? And for your iPhone X and iPad Pro, are you on the latest iOS version? If not, we would recommend to update it to see if that resolves the issue.