topic Re: Expanding live view on Mac desktop/laptop only displays on bottom half of frame in Arlo Pro 2

Expanding live view on Mac desktop/laptop only displays on bottom half of frame

bizco — Sun, 21 Oct 2018 17:22:34 GMT

Hello. I recently installed two Arlo Pro 2 cameras. They appear to be working properly, however, when I access live view from a Mac laptop or desktop running OS 10.13.6, I am able to see the full view when the screen is minimized, but when I expand the view, only bottom half of camera frame appears: the bottom half of the camera frame moves up and the bottom half of the computer screen is blank (see image, below). I tried resetting the base station and removing, restarting, and reassociating the cameras, with no change in what's displayed. I do not have this issue with the expanded view on an iPhone running iOS12.0.1. How can I resolve this problem? -- Thanks.

Expanding view reduces display area

Browser(Full)live screen is 1/2 white

Bosko — Mon, 22 Oct 2018 12:32:44 GMT

Hello

I'm on Safari browser and all has been fine and now my (Full screen) view on live camera is 50% white..

it is a horizontal split...top is live image and the bottom of the screen is solid white.

It looks as though yesterday I was updated in firmware, because certain screens look different (updated)

[img]https://i.imgur.com/BDa7RZS.mp4[/img]

See screen grab attached

[img]https://i.imgur.com/BDa7RZS.mp4[/img]

Thank you

bugs with recent changes

spkr — Mon, 22 Oct 2018 13:31:38 GMT

Good day, after recent upgrades this is what is happening on the website when viewing in fullscreen mode...only able to see half the screen. Any advise?

Arlo Pro 2 - Firmware UPDATE Safari Issues

jc39 — Mon, 22 Oct 2018 19:29:26 GMT

After the recent "Oct surprise" firmware update in addition to all the other user interface issues including the elimination of the most useful features on the main screen for easy access and opting for burying them in submenus to make it more difficult,

My macbook pro with safari:

1) does not allow me to stream live anymore, times out.

2) full screen mode only actually shows the camera view in 1/2 of the top screen the bottom is white.

3) When I use chrome on my macbook it seems to work.

SO PLEASE FIX SAFARI or advise what needs to be done. Again, another shocked customer that doesn't understand why you don't test these update "enhancements" before releasing. We have gone backwards, hate the new update.

In addition to the awful app update, the Arlo website in the web browser is also broken

ShaneLee — Mon, 22 Oct 2018 23:22:39 GMT

In addition, the full-screen camera view from the website is now also broken. Seems no one tested anything before this release. Everything about this system is terrible now (mac OS Mojave/Safari 12 screenshot). The entire top half of the image is cut off.

Re: In addition to the awful app update, the Arlo website in the web browser is also broken

Museterri — Mon, 22 Oct 2018 23:50:27 GMT

App update sucks. Where is my four screen view without having to scroll. How can I get my older version back.

Terri

Re: In addition to the awful app update, the Arlo website in the web browser is also broken

BL608 — Mon, 22 Oct 2018 23:51:02 GMT

This new app update totally SUCKS!! Bring back the last one!!!!!

Re: In addition to the awful app update, the Arlo website in the web browser is also broken

FlaRich1959 — Tue, 23 Oct 2018 00:03:11 GMT

The app update on my samsung note 8 is disappointing. Biggest issue I see is that the battery life is no longer posted on the initial log in screen. I have to go to each camera (I have 4), select the ... then select Device Settings to get 1/4 the information I got from just logging in before. I don't see what is more helpful to me, just that what was once easy is now complicated. It should be rolled back.

Re: In addition to the awful app update, the Arlo website in the web browser is also broken

Stonewall07 — Tue, 23 Oct 2018 00:10:27 GMT

Thank goodness I purchased this at Costco. This went from being an Okay at best product to right down the toilet. I can't imagine any Beta-Testers would have said "This looks Awesome" release it.

Re: In addition to the awful app update, the Arlo website in the web browser is also broken

HermanLily — Tue, 23 Oct 2018 00:12:01 GMT

I cannot even view my recording nor pick which camera log I'd like to see

Re: In addition to the awful app update, the Arlo website in the web browser is also broken

HermanLily — Tue, 23 Oct 2018 00:12:52 GMT

I agree completely

Re: In addition to the awful app update, the Arlo website in the web browser is also broken

Museterri — Tue, 23 Oct 2018 00:12:58 GMT

Don’t give up yet. It was great till new update. I’ll give them a chance to fix it, I luv our system.

Re: In addition to the awful app update, the Arlo website in the web browser is also broken

FlaRich1959 — Tue, 23 Oct 2018 00:15:24 GMT

I hadn't even noticed that the library wasn't sorted by camera any more. WOW! So they take something that was working great, that I had zero complaints with and made it awful.

Arlo Pro Full Screen Mode

mgrill — Tue, 23 Oct 2018 13:34:11 GMT

I used to be able to see the entire field of view in full screen mode. In the past couple of days I'm only seeing a portion of the picture in full screen mode - with the rest of the picture being white. Any ideas of what changed?

Re: Arlo Pro Full Screen Mode

JoeCymru — Tue, 23 Oct 2018 14:00:36 GMT

Possiblthis fixes the zoom and position, whereas manipulating live view is not fixed.e: On Android, little settings gear for camera>Video Settings. Once setting page is up. manipulate green box outline. This fixes the zoom and pan until changed, unlike the live view which is not fixed manipulation.

Re: Arlo Pro Full Screen Mode

mgrill — Tue, 23 Oct 2018 14:09:35 GMT

Thanks. I noted the zoom works as designed on my iPhone - but not when I view zoom on my MacBook. Any ideas on this?

Re: Arlo Pro Full Screen Mode

JoeCymru — Tue, 23 Oct 2018 14:10:09 GMT

Buggered the last post - Possibility: On Android, little settings gear for camera>Video Settings. Once setting page is up. manipulate green box outline. This fixes the zoom and pan until changed, unlike the live view which is not fixed manipulation.

Re: Arlo Pro Full Screen Mode

JoeCymru — Tue, 23 Oct 2018 14:15:58 GMT

Sorry running Windows 10. On web GUI I need to wait for the icon to light up (takes a few seconds), but it it there and sets the positon and zoom for me. Not. Red corner indicators and thin green outline rather than a green box as on mobile app.

Re: Browser(Full)live screen is 1/2 white

JamesC — Tue, 23 Oct 2018 20:08:11 GMT

Bosko,

Try clearing your browser cache and see if you experience the same behavior.

JamesC

Re: Browser(Full)live screen is 1/2 white

Bosko — Tue, 23 Oct 2018 20:43:40 GMT

Hi James

I was on with tech support and they told me to switch to "Chrome" from Safari.

It made the difference...

However they said if I upgraded to Safari 12.0 it would also address the issue....it did not..