topic Arlo Pro 2 Live View Not Refreshing When Opening App in Arlo Pro 2

Arlo Pro 2 Live View Not Refreshing When Opening App

Jconn501 — Sat, 03 Nov 2018 12:27:29 GMT

I have 4 Pro 2 cameras connected to my network. Just recently, when opening the app, and selecting one of the cameras, the live play button when pressed says the view is live but it’s showing the same view from the last time. Occasionally it will take two or three tries to get a live view......but today it’s not working at all??? Anyone have a similar experience?

Re: Arlo Pro 2 Live View Not Refreshing When Opening App

ShayneS — Tue, 06 Nov 2018 00:39:53 GMT

Jconn501,

Have you tried to reboot your base station and test again? What device are you using & what OS is it running?

Re: Arlo Pro 2 Live View Not Refreshing When Opening App

Jconn501 — Tue, 06 Nov 2018 13:20:45 GMT

I’m using iPad and iPhone X both running on OS 12.1; do I need to be at the base station to reset it or can i do remote?

Re: Arlo Pro 2 Live View Not Refreshing When Opening App

ShayneS — Tue, 06 Nov 2018 19:14:04 GMT

Jconn501,

You can do this remotely as well. To find this head to Settings > My Devices > Select the desired Base Station > Restart.

Re: Arlo Pro 2 Live View Not Refreshing When Opening App

Jconn501 — Wed, 07 Nov 2018 12:21:52 GMT

Great thank you very much. Will give it a try.