topic Re: Geofencing - Location error VMB4000 in Arlo Pro 2

Geofencing - Location Error VMB4000

Clue2198 — Tue, 30 Oct 2018 20:30:10 GMT

Hello all,

Would like to know if there any issues with the acquiring location. When I go into the app and edit the geofencing location it always put me in NFLD when I am in Ontario. See picture. It used to work fine before the updated app.

Thanks

Re: Geofencing - Location error VMB4000

ShayneS — Tue, 30 Oct 2018 20:29:49 GMT

Clue2198,

Have you tried to remove & re-install the Arlo Mobile App? What app version are you currently running? Have you tried to reboot the base station?

Re: Geofencing - Location error VMB4000

Clue2198 — Tue, 30 Oct 2018 21:52:35 GMT

Did it the same day that I posted my original post. Uninstalled everything and started fresh. Rebooted base station and added all the cameras back.

Re: Geofencing - Location error VMB4000

ShayneS — Thu, 01 Nov 2018 17:14:31 GMT

Clue2198,

What device are you using that is giving you this error? Can you take a screenshot of the error code?

Re: Geofencing - Location error VMB4000

Clue2198 — Thu, 01 Nov 2018 17:48:33 GMT

I am using a Glaxay Note 8
As soon as I click the arrow in the bottom right hand corner it find my location. The circle does not indicate my radius around my address.
If I enter my address manually it gives me an "Failed to discover location for given address".

Re: Geofencing - Location error VMB4000

ShayneS — Fri, 02 Nov 2018 21:18:03 GMT

Clue2198,

Thank You for the screenshot. Have you tried contacting Customer Support regarding the location issue? I have attached the link here - Arlo Tech Support

Arlo System Does Not Recognize Phone Location

Psyracusa — Fri, 09 Nov 2018 16:39:46 GMT

2 phones utilize Arlo geofencing. Both Android phones. One is an LG V35 Thinq (running Oreo) and the other a Google Pixel 2 XL (running Pie)

When I set my home location in the app, is fails to detect, so I manually save it. Every time I open geofencing the app thinks I'm in the middle of the ocean. I click on the location icon and it zips over to my actual location. Because thinks I'm in the middle of the ocean, the app is always set to AWAY mode - which is not true.

This is driving me crazy and makes be 2nd guess my decision to purchase this product.

What good is geofencing if it doesn't work?

I've tried everything. Made sure all the proper location permission settings are correct, etc.

NOTHING WORKS.

ALL my networking products in my home are Netgear. I like Netgear.

This product is an EPIC FAILURE so far.

Please Please Please fix this!

Thank you.

Arlo System Does Not Recognize Phone Location

jguerdat — Fri, 09 Nov 2018 16:40:07 GMT

Don't forget that the app requirees the phone's location services. While I could believe that the app may have an issue, I would first start investigating the phone and OS' location services.

Arlo System Does Not Recognize Phone Locationon

Psyracusa — Fri, 09 Nov 2018 16:40:32 GMT

Yes, I checked all that - everything is correct. This is really a major bummer.

Re: Arlo System Does Not Recognize Phone Locationon

ChristianDK — Tue, 13 Nov 2018 20:52:55 GMT

Same problem here. Shows i am in Southern Africa. Can click on arrow, and it finds the correct place and then click save. Next time its back in Africa. If i try manual, it fails to find location for given adress. Real bummer, if geofencing dosent work, this system is going back to the dealer.

Re: Arlo System Does Not Recognize Phone Locationon

ChristianDK — Tue, 13 Nov 2018 22:11:49 GMT

Got it working 😁 Push the arrow to find yourself, then zoom in with 2 fingers on the map. Now you can type the adress, and it will find you. So, just zoom in with 2 fingers was the solution. Strange its not explainded anyware i manuals, that you med to be zommed totaly in before the adress typing.

Re: Arlo System Does Not Recognize Phone Locationon

Clue2198 — Tue, 13 Nov 2018 23:57:23 GMT

@ChristianDK

Glad it worked for you. I followed your instructions and clicked the arrow. Used 2 fingers to zoom in on my address and then typed my addy in. Still could not locate.

😢

Re: Arlo System Does Not Recognize Phone Locationon

ChristianDK — Wed, 14 Nov 2018 07:30:03 GMT

Hm thats odd. I was zoomed in so close, my house was clearly visible, first then the adress was found. Have you tryed other houses in your neigborhood?. I was online with chat helpdesk, while i was trying different solutions on my own waiting for them to ansver. Told the helpdesk about my solution, they havent heard it before..

Re: Arlo System Does Not Recognize Phone Locationon

Clue2198 — Wed, 14 Nov 2018 12:28:50 GMT

Uummmmm OK!? Some thing was done, last night, I think. So I was playing around with the geofencing settings this morning and trying ChristianDK's suggestion again, but I was going to be funny and use the white house address. Then all of a stunned the green circle popped up around my real address.

Now just to see if it actually works.

To be continued.....

Re: Arlo System Does Not Recognize Phone Locationon

Clue2198 — Thu, 15 Nov 2018 16:18:02 GMT

BTW, I still manually enter my address and it still gives me the "FAILED TO DISCOVER LOCATION FOR GIVEN ADDRESS" msg

Re: Arlo System Does Not Recognize Phone Locationon

Clue2198 — Thu, 15 Nov 2018 16:18:25 GMT

BTW the manually entering stills gives me error msg

Re: Arlo System Does Not Recognize Phone Locationon

JessicaP — Wed, 14 Nov 2018 22:01:52 GMT

Hey @Clue2198,

Just to make sure, did you make sure that you gave permission to the Arlo app to detect your location? I would suggest to try disabling and re-enabling the location permission through your phone settings to see if that helps.

Re: Arlo System Does Not Recognize Phone Locationon

Clue2198 — Thu, 15 Nov 2018 14:33:53 GMT

They are all enabled.
Not sure why the app requires some of these permissions

Re: Arlo System Does Not Recognize Phone Locationon

JessicaP — Thu, 15 Nov 2018 18:49:43 GMT

Is this happening when you are on WiFi or cellular data?

Re: Arlo System Does Not Recognize Phone Locationon

Clue2198 — Thu, 15 Nov 2018 22:20:27 GMT

It is happening on both.