iOS App 2.6.0, 2.6.1 APP Flashes Incorrect Orange Battery Usage Icon

Stephs_net — Fri, 02 Nov 2018 16:02:32 GMT

Hi, I wanted to illustrate the glitch I get when I open my app since it has been upgraded now to 2.6.0 and then 2.6.1

When I open the app, it show an orange battery icon 1/3 drained by the 1st 2 cameras for about 10 seconds and then disappears. On these 2 cameras right now I have 52%. The little orange battery icon shows up even when these cameras are attached to the charger.

Are others seeing this from the app?

I leave most of my cameras plugged in using Arlo Brand power adapters and I leave the batteries in to have battery back up in case the power goes out. I am currently trouble shooting poor battery life on my non-pluged in cameras and one of the customer service techs told me I should not use the power adapter with the batteries in all the time. Is there a problem doing this?

Thank you,

Steph

initially when app is opened

iOS App 2.6.0, 2.6.1 APP Flashes Incorrect Orange Battery Usage Icon

TomMac — Fri, 02 Nov 2018 16:02:52 GMT

@Stephs_net wrote: one of the customer service techs told me I should not use the power adapter with the batteries in all the time. Is there a problem doing this?

No, I believe that is incorrect.... the battery in the camera only charge to aprox 80% ( tho it reads 100% ) to eliminate any possible damege to cells if the charge is left on all the time.

Only the charge tube really charge to a true 100% charge... nice thing is if you use the tube to charge, the pack last 20% longer

topic iOS App 2.6.0, 2.6.1 APP Flashes Incorrect Orange Battery Usage Icon in Arlo Pro 2

iOS App 2.6.0, 2.6.1 APP Flashes Incorrect Orange Battery Usage Icon

iOS App 2.6.0, 2.6.1 APP Flashes Incorrect Orange Battery Usage Icon