topic Re: Arlo Pro2 geofencing not working in Arlo Pro 2

Arlo Pro2 geofencing not working

CanCan — Tue, 30 Oct 2018 11:04:15 GMT

Does any know if geofencing issue has been fixed yet or not? It always shows devices UNAVAILABLE. And, do you have any email/contact from Arlo to escalate this problem?

Re: Arlo Pro2 geofencing not working

JessicaP — Wed, 31 Oct 2018 22:19:02 GMT

Hey @CanCan,

When you say devices are showing unavailable, are you mentioning the "Enabled Devices" part? Do you have a screenshot that shows "unavailable"?

Re: Arlo Pro2 geofencing not working

CanCan — Thu, 01 Nov 2018 02:19:12 GMT

Yes, I have ticked the device but it still shows UNAVAILABLE all the time. I have logged a case with screenshot to your support but they had no clue and promised to give me a call but never happened. Too disappointed. Can you help?

Re: Arlo Pro2 geofencing not working

JessicaP — Thu, 01 Nov 2018 20:38:12 GMT

Sorry to hear that you did not hear back from our support team. I sent you a PM so I can gather more information from you and check your case.