topic Re: AC power has been disconnected from your Arlo device. Activity zones are currently disabled in Arlo Pro 2

AC power has been disconnected from your Arlo device. Activity zones are currently disabled

Tazzyb — Sat, 20 Oct 2018 17:06:05 GMT

I got this AC power message this morning. I rebooted my base unit to no avail. I’ve seen this appear in other conversations but no real solution. Any solutions?

Thanks

Arlo Pro 2 Activity Zones not Working with iOS App version 2.6.0 with premier subscription

kedevore — Mon, 22 Oct 2018 23:30:30 GMT

I am an Arlo Smart Premiere customer and I downloaded the new Arlo app (version 2.6.0) on my iPhone this morning. As a premiere customer, I could select zones even without my cameras being plugged into A/C power. I am no longer able to select activity zones on my wireless Arlo Pro 2 cameras. I still have iOS app version 2.5.5 loaded on my iPad and it will allow me to select activity zones. So, I think that there is an issue with the Arlo application. Is anyone else having this problem?

Re: Arlo Pro 2 Activity Zones not Working with iOS App version 2.6.0 with premier subscription

DudeDad — Mon, 22 Oct 2018 23:30:54 GMT

There's already a thread on this....yes, we have the same issue. AND...before, you could see under each video feed icons for wifi and battery life...they are gone, so you have to tap the elipses and then another tap to see that info. It's like they don't even beta test with real users.

Re: AC power has been disconnected from your Arlo device. Activity zones are currently disabled

DudeDad — Sat, 20 Oct 2018 20:27:39 GMT

If you updated the app, then that's the problem...we are all getting that error (even though paying for the ability to create zones w/o AC, and you will notice that the battery level and wifi icons are no longer visible under each camera view -- two taps to check each camera. Who comes up with this? Do they have real users beta test it?

Re: AC power has been disconnected from your Arlo device. Activity zones are currently disabled

Paul32 — Sat, 20 Oct 2018 22:32:27 GMT

It appears no Beta testing was done for the Arlo app 2.6.0. I have re-synced one camera and it appears to have brought that one camera back online. I can’t believe I am going to have to do the same for seven more cameras. Oddly, it appear camera using a/c power have remained synced. I talked with the support desk and they were pretty much clueless. May have to find another system if this type of issue continues. Totally unsatisfactory Software upgrade process.

BTW, has anyone found a way to go back to the multi-view camera screen that was in the previous SW version.

Arlo pro 2 shows not connected to AC power but it is

ddaniel678 — Tue, 23 Oct 2018 19:06:33 GMT

My phone says arlo is not connected to ac power and it is.

Re: Arlo pro 2 shows not connected to AC power but it is

AncientGeek — Tue, 23 Oct 2018 19:06:45 GMT

I believe some people have reported this as being due to the most recent app update.

Re: Arlo pro 2 shows not connected to AC power but it is

SCOTTAMYLES01 — Tue, 23 Oct 2018 19:06:59 GMT

Having the same issue with the new app. Any idea when they will fix? It’s rendered my cameras useless.

Re: Arlo pro 2 shows not connected to AC power but it is

AncientGeek — Tue, 23 Oct 2018 19:07:11 GMT

I think they are just learning the level of damage they have inflicted on the user base. Once it sinks in and they assess their options, they will either fix it or roll back to a prior version until they have time to fix it.

Message "AC power has been disconnected from your arlo device, Activity zones are currently disabled

RayVista — Sun, 21 Oct 2018 03:06:45 GMT

Hello all,

Today, I got this message "AC power has been disconnected from your arlo device, Activity zones are currently disabled" after my all camara devices have been upgraded (probably firmware i guessed). Firmware version is 1.125.11.3_26229. 3 of 5 cameras had this message and has no notification at all. one has AC power, the rest are using batteries. I already did reboot the base station, the messages are still there. Please help!

Ray

Re: Message "AC power has been disconnected from your arlo device, Activity zones are currently

AncientGeek — Sun, 21 Oct 2018 03:32:26 GMT

Ray: Read a bunch of the other postings from today. It sounds like your issue is related to the new version of the app.

Re: Message "AC power has been disconnected from your arlo device, Activity zones are currently

RayVista — Sun, 21 Oct 2018 03:52:52 GMT

Thanks for your reply, however, i went thru all questions and answers which did not have any solution of this issue. Any option i can try, thanks!

Ray

Re: AC power has been disconnected from your Arlo device. Activity zones are currently disabled

bkinyoun57 — Sun, 21 Oct 2018 04:18:28 GMT

Same issue here!! Not at all happy. My system is essentially useless.

Re: Message "AC power has been disconnected from your arlo device, Activity zones are currently

Jreyes1931 — Sun, 21 Oct 2018 12:20:51 GMT

Same issue. This message popped up last night out of nowhere. Re-synched the cameras and it's still there. I was using the motion detector zone activity without AC power and all seems to be working well until now. Not cool.

Re: Message "AC power has been disconnected from your arlo device, Activity zones are currently

BJ597 — Sun, 21 Oct 2018 13:11:11 GMT

The new app on IOS 12 is terrible. I am having the same issue. As well as 2 other friends of mine.

Re: Message "AC power has been disconnected from your arlo device, Activity zones are currently

gncox01 — Sun, 21 Oct 2018 13:42:52 GMT

Having the same experience with the newest iOS update. Any idea when a fix will be released?

Re: Message "AC power has been disconnected from your arlo device, Activity zones are currently

Cassius — Sun, 21 Oct 2018 13:51:15 GMT

Having the same issue on my iPhone X

Re: Message "AC power has been disconnected from your arlo device, Activity zones are currently

AncientGeek — Sun, 21 Oct 2018 14:08:15 GMT

RayVista: Sorry if I wasn’t clear, I didn’t mean the Q&A, I meant all of the other wring the recent app update which broke quite a few functions. I believe your issue was one of those.

Gncox01: No one here knows when there will be a fix. Given this is a weekend, I don’t think we can even be sure the Arlo group is aware of the problems they have caused for the user base. I’m sure JamesC will do his best to alert the right people about the issues and ire.

Re: Arlo pro 2 shows not connected to AC power but it is

SCOTTAMYLES01 — Tue, 23 Oct 2018 19:07:22 GMT

Tnx. I called Arlo support and they are clearly aware of the problem. Let’s hope they identify the problem and send out a patch before there is a customer Arlo mutiny!

Re: Message "AC power has been disconnected from your arlo device, Activity zones are currently

CaptNible — Sun, 21 Oct 2018 22:06:10 GMT

Having the same problem, all after this newest firmware update.