topic Edit Button Is Missing In Safari & Edge in Arlo Pro 2

How to switch admin on Arlo accounts ?

Roy1949 — Fri, 26 Oct 2018 17:42:00 GMT

Hello all,

Need to change vidio length and other changes but on iMac no pencil to go to that section. I have pencils on iPhone and iPad but not on Mac.

The help tells me to sign in, well i do use the only E-mail and password i have and still no help. Yes i have reset base, deleted all base and cameras, still cant get to the pencils in Mode.

Any help ???

Edit Button Is Missing In Safari & Edge

jeross — Mon, 29 Oct 2018 16:40:19 GMT

Why isn't mode working on my computer. I cant change anything

Edit Button Is Missing In Safari & Edge

maddidaddi — Mon, 29 Oct 2018 16:40:32 GMT

My base unit keeps saying no internet connection when it says offline constantly

Edit Button Is Missing In Safari & Edge

jeross — Mon, 29 Oct 2018 16:40:47 GMT

No it is not the base station.

I can't get into mode using the computer to change the way the camera works.

Edit Button Is Missing In Safari & Edge

pc2k17 — Mon, 29 Oct 2018 16:40:58 GMT

I assume your using Edge or Chrome as your browser...........Looks like Arlo "updated" the website and now they have intruduced another bug for Edge. You can no longer edit a mode using edge. In chrome the arrows that you normally click to edit a mode may be missing, but if they are just click in that area and you can edit the mode in chrome. Hopefully Arlo fixes their website so it works with Edge again.

Edit Button Is Missing In Safari & Edge

ShayneS — Mon, 29 Oct 2018 16:41:11 GMT

jeross,

What device and firmware are you experiencing the issue with? Do you have a screenshot of this?

Edit Button Is Missing In Safari & Edge

pc2k17 — Mon, 29 Oct 2018 16:41:23 GMT

Here you go........ you can see there are no arrows on the right of the mode where you'd click to edit the mode. Clicking the mode anywhere on the line only changes modes, you can't edit the mode in edge anymore. Screen shot attached...

Edit Button Is Missing In Safari & Edge

jeross — Mon, 29 Oct 2018 16:42:09 GMT

So why have you screwed up something that wasn't broken?

Edit Button Is Missing In Safari & Edge

ShayneS — Mon, 29 Oct 2018 16:42:21 GMT

jeross,

Do you have the edit option functioning with Google Chrome?

Edit Button Is Missing In Safari & Edge

jeross — Mon, 29 Oct 2018 16:42:37 GMT

I don't have google chrome.

cheers

Jane

Edit Button Is Missing In Safari & Edge

pc2k17 — Mon, 29 Oct 2018 16:42:50 GMT

I can confirm that you can edit a mode in Chrome. You cannot edit in Edge. (also still can't play library videos in Edge)

Devs need to fix the site to work with recent MS updates and Edge please.

Edit Button Is Missing In Safari & Edge

AncientGeek — Mon, 29 Oct 2018 16:43:07 GMT

I can't edit on Safari either. I noticed this yesterday.

2017 Macbook Pro running Mojave

Re: How to switch admin on Arlo accounts ?

slompochomp — Fri, 26 Oct 2018 18:31:04 GMT

Maybe try a diffrent web browser or contact support.
Support Center

Re: How to switch admin on Arlo accounts ?

Roy1949 — Fri, 26 Oct 2018 18:49:32 GMT

Did try support, waiting to here frome Level @2.

Also just tried on Explorer and same issue as Safari no pencils but have them on iPad and iPhone

Re: How to switch admin on Arlo accounts ?

slompochomp — Fri, 26 Oct 2018 18:56:48 GMT

ok ya it may just be an html programming issue on Arlos site with Mac and or Safari. I do not own a Mac so I can't be of more help.

Re: How to switch admin on Arlo accounts ?

Roy1949 — Fri, 26 Oct 2018 18:58:52 GMT

Thank you for your reply, just FYI it did not work on Explorer either.

Re: How to switch admin on Arlo accounts ?

slompochomp — Fri, 26 Oct 2018 19:05:10 GMT

can you do any settings or just view stuff ?

Re: How to switch admin on Arlo accounts ?

Roy1949 — Fri, 26 Oct 2018 19:10:32 GMT

Well if i go to settings i can do the basic, rotate image, night vision but thats it. In mode no pencil like i get if i use my iPad or iPhone.

Thank You!!

Re: How to switch admin on Arlo accounts ?

slompochomp — Fri, 26 Oct 2018 19:14:03 GMT

OK I see an issue, in Windows Edge I can not edit the Modes, but In chrome I can edit the Modes. Note the Edit link on the right site.
Microsoft Edge 44.17763.1.0
Chrome Version 72.0.3592.0 (Official Build) canary (64-bit)

Re: How to switch admin on Arlo accounts ?

slompochomp — Fri, 26 Oct 2018 19:16:07 GMT

clearly they have cross platform programming html issues.