topic Arlo Pro 2 way communication not working on iOS in Arlo Pro 2

2.6.0 has bug that lost the sound after using microphone

Taiwan88 — Sun, 21 Oct 2018 18:59:26 GMT

I used Pro2 for 3 month. Initially the sound and microphone worked well. However, after 2.6.0 recently, I just noticed that whenever I use the microphone, the sound will be lost after. I had rebooted the station but it kept the same. It seems not a problem from the camera, but the system software. Anyone has that problem too?

Arlo Pro Two Way Audio Problems

DayDad — Sat, 20 Oct 2018 05:58:44 GMT

Hi,

I’ve been having issues with two way audio. For some reason it does not seem to want to work properly. When I first got the Arlo Pro when it was first released it was working fine. But now after subsequent updates it does not work.

I am using iOS 12.0.1 and an iPhone 6s. My internet speed is 100Mbps upload and download.. Whenever I hit the microphone button it takes a while for the hold to speak icon to come up. When it does I talk and I can hear audio from the camera. However, after that I get no audio back on my phone when I release the talk button. Sometimes the image even freezes and I have to shut the app down and restart the app. I do get audio when I simply use Live View. However, whenever I use the two way audio I can get one sentence out and then it either freezes or no audio can be heard back. I can push the microphone talk button again and try to talk but audio no longer comes out of the camera.

This has been ongoing for months now and I would have thought that it would have been fixed by now. I am using the latest version of the app as well. Anyone having this issue or know of a solution.

Re: 2.6.0 has bug that lost the sound after using microphone

DavidCruiseSF — Sun, 21 Oct 2018 19:15:31 GMT

Yes, same problem after this update. My 10 camera system has become useless.. All of my preview screens tell me there is no power (no kidding, it’s a wireless camera) and the microphone function is useless, you can’t listen or view live without constantly restarting the screen. They should really consider going back to the last rev, this one for iOS is horrible.

Re: 2.6.0 has bug that lost the sound after using microphone

Taiwan88 — Sun, 21 Oct 2018 19:23:13 GMT

Besides that, I didn’t see the alarm icon anymore. Don’t understand why this can be called an updated app.

Re: 2.6.0 has bug that lost the sound after using microphone

Taiwan88 — Sun, 21 Oct 2018 19:27:31 GMT

I just found that I need to drag the gray bar down to see the Alarm icon, very tricky.

Push to tak not working (iPhone)

JNewton — Mon, 22 Oct 2018 03:50:19 GMT

I am able to hear from the camera until I use the push to talk. The push to talk works, but when I release the mic icon the camera speaker no longer works. I am using app version 2.6.0

PUSH TO TALK --- NOT WORK ON VERSION 2.6.0

tonyhua — Mon, 22 Oct 2018 07:21:21 GMT

Hi,

is there any one experiencing "Push to talk" issue?

- camera firmware 1.125.11.3_26229

- base station firmware 1.11.9.0_26520

- Arlo app on iPhone Xs with ios 12.0.1

After I hit "Push to talk" and hold it, I heard sould like a wind, water bubble sound or sound same as you setup a fire in the fireplace 🙂 from the camera, i tried to talk through my iPhone while pressing & Holding microphone icon, all i heard is those sounds, then I released this button and heard nothing, not my voice at all, weir!

Tried on ipad with ios 12.0.1, worse, heard nothing at all

Tried on both wifi and LTE 4G, same result!

please confirm this is a bug

any advices would be appreciated

thanks

Updated to Version 2.6.0 and cannot hear after using microphone

m1loo9 — Mon, 22 Oct 2018 15:11:10 GMT

I updated to the new version of 2.6.0. Whenever I tried using the microphone, I couldn't hear what I just said over the microphone, followed by no sound from the camera. I had to quit the app and tried again to watch the live camera with noise. Once I pressed on the microphone again, the same problem occurred again.

Re: Arlo Pro Two Way Audio Problems

ShayneS — Mon, 22 Oct 2018 21:52:02 GMT

DayDad,

Have you rebooted the base station? What firmware version are you running on the base station/camera? Is this issue isolated to one camera?

Re: Arlo Pro Two Way Audio Problems

Cazual_wear — Mon, 22 Oct 2018 22:53:46 GMT

Same thing is happening to my camera. It just started after the latest update!

Re: Arlo Pro Two Way Audio Problems

DayDad — Tue, 23 Oct 2018 00:02:41 GMT

My base station is stuck on firmware version 1.11.4.0_25837 and my cameras are 1.092.0.17_25364. I’ve tried manually updating but it says no updates are available. I have attempted to power cycle the base station as well. No luck on getting the update message. I tried live chatting with an Arlo agent and was just told to power cycle the system and reboot my home router which I did and still no success on getting the firmware updates.

The issue is still ongoing with two way audio. It seems to affect all cameras. Sometimes my voice comes through the camera. Sometimes it doesn't. As well after releasing the talk button the live feed has no sound so I can never hear the other person. I would have to stop the feed and and hit the live button again if I wanted to hear sound again which defeats the purpose of two way audio. I did notice that the video also lags substantially after pushing the push to talk button and when it returns to live feed with no sound.

I'm not sure if it could be a firmware issue or not as I am unable to update to the latest release that came out Oct 14, 2018. Is my firmware for the base station and cameras out of date?

Re: Arlo Pro Two Way Audio Problems

Cazual_wear — Tue, 23 Oct 2018 01:10:56 GMT

My camera’s firmware is 1.092.0.19_262228

And base station is 1.11.9.0_26520

And after I try and talk I can’t hear the cameras either. Haven’t noticed a lag but I will look at that tomorrow.

Very annoying because it worked before this update.

Re: Arlo Pro Two Way Audio Problems

RChobby — Tue, 23 Oct 2018 07:30:30 GMT

Perfect description of the way my arlo pro2 system has “worked” since installed in Jan 2018. Consistently bad 2 way talk, regardless of “updates”. In its current state it is not a feature to rely on, not useful in any way.

Push to talk issues

ayoon — Tue, 23 Oct 2018 11:17:38 GMT

Was there a recent software update? My push to talk button has disappeared.. Also, I was having issues with audio staying muted after letting go of the push to talk button. Thanks.

Re: Arlo Pro Two Way Audio Problems

ShayneS — Tue, 23 Oct 2018 17:42:39 GMT

DayDad,

Do you have a screenshot of the Base Station Firmware?

Re: 2.6.0 has bug that lost the sound after using microphone

JessicaP — Wed, 24 Oct 2018 15:30:51 GMT

Hey @Taiwan88 and @DavidCruiseSF,

Are you saying that the speaker does not work after you use the microphone? What devices are you using to experience this issue?

Re: 2.6.0 has bug that lost the sound after using microphone

SP001 — Wed, 24 Oct 2018 15:55:06 GMT

Same problem here - Mic functionality is now not useable. As soon as you touch the tiny mic icon, the camera audio stops and doesn’t return.
I use iPhone XS running iOS 12.0.1

Arlo App Update Problems

yvonnehawaii — Wed, 24 Oct 2018 19:39:07 GMT

Since the last upate this month 10-2018 I have had lots of issues. The icons that were present before the update are gone. Importantly the bell to sound the alarm has vanished. It is not even found in the settings. The battery icon is gone and now we need to go to settings for the battery and even the unviewed recordings icon is gone.

Also my microphone is now malfunctioning and it worked fine before update. If I use the microphone it is slow to connect then it freezes the live screen and I have to close the app and sign back in.

Just got the cameras and thought it was great-with the old app-now it is frustrating and I am thining of returning Verizon both cameras.

This is not rocket science-put the old app back please.

Re: 2.6.0 has bug that lost the sound after using microphone

JessicaP — Wed, 24 Oct 2018 21:34:24 GMT

The Arlo development team is currently investigating the issue with some users not able to hear any sound after touching the mic icon. We will provide an update as soon as we have more information to share with the community.

Re: Arlo Pro Two Way Audio Problems

DayDad — Wed, 24 Oct 2018 21:40:32 GMT

Hi Shayne,

The base station firmware somehow has managed to self update to the current firmware version as of Oct 14, 2018. It must've done it yesterday sometime. However, my cameras are still stuck on firmware version 1.092.0.17_25364. I canot get it to update to the new firmware version.

Here is a screenshot of the firmware for my cameras.