topic Re: Base station offline - error message in Arlo Pro 2

Base station offline - error message

jsnyder1367 — Tue, 23 Oct 2018 19:49:40 GMT

since latest firm update, will not go online.

Re: Base station offline - error message

dezi — Tue, 23 Oct 2018 22:30:32 GMT

I have similar problem. The Base Station keeps rebooting itself very hour for two weeks.

I have the Fing Network monitoring the Arlo Base. I haved tried to reboot/reset the base station, but not helping.

Re: Base station offline - error message

Jeff218 — Tue, 23 Oct 2018 23:19:21 GMT

i have the same problem

Re: Base station offline - error message

chrisngrod — Wed, 24 Oct 2018 03:53:35 GMT

Yep mine is rebooting and generally sluggish

Re: Base station offline - error message

JessicaP — Thu, 25 Oct 2018 21:30:11 GMT

Hey everyone,

Try to power cycle the Base Station and see if that fixes the issue. You can read more here on how to troubleshoot your Base Station: My Arlo base station is offline; how can I troubleshoot it?

Re: Base station offline - error message

dezi — Mon, 29 Oct 2018 00:16:16 GMT

I find that my IFTTT hourly record tasks caused the Arlo Base to reboot every hour.

Once I stop the IFTTT automation, the Arlo Base is no longer reboot.

Then I endable the IFTTT hourly automation again, the Arlo Base then again reboting itself hourly.

@dezi wrote:

I have similar problem. The Base Station keeps rebooting itself very hour for two weeks.

I have the Fing Network monitoring the Arlo Base. I haved tried to reboot/reset the base station, but not helping.

Re: Base station offline - error message

JessicaP — Mon, 29 Oct 2018 20:53:23 GMT

If you are experiencing problems with your Base Station rebooting with IFTTT on, you might need to check with your IFTTT settings.

Re: Base station offline - error message

dezi — Mon, 29 Oct 2018 21:03:54 GMT

@JessicaP wrote:

If you are experiencing problems with your Base Station rebooting with IFTTT on, you might need to check with your IFTTT settings.

It is exactly what I did, remove the Arlo Service from IFTTT, then the Base station works fine again.

After a couple of days of watching, I add the Arlo Service back to IFTTT and add a task to trigger recording hourly, the base station goes back and keep rebooting itself hourly.

This task had been working fine for 10 months until now.

Re: Base station offline - error message

Jeff218 — Thu, 22 Nov 2018 03:22:10 GMT

so once I picked myself up off of the floor after dealing with the realities of the "not-so-free" you pay the shipping option, I sent my base station to Arlo, and they send me a new one. They sent it so fast I was suspicious and worried that after complaining so much they just re-packaged my not-working unit and shipped it back to me. Luckily I wrote down the serial number of my old unit and confirmed that they had definately send a different base station. Like a happy puppy, I dashed down the stairs to plug it in...nothing...exactly the same problem I had with the previous station, only this time the camera light was also yellow because I hadden't synced any of my cameras with the new base station. I was either going to scream, pull my hair out and throw the damn thing against the wall, or walk away. I choose the latter. For 2 days I ignored it, only looking at it briefly in passing to see the one green light and two amber lights. Then I found a forum post from someone indicating that they got theirs to work by holding down both the sync button and the reset button...so I tried, and tried and tried. Knowing that it is impossible to press both buttons at exactly the same time, I tried different iterations of one first, then the other. A couple of times I threw in holding down the power button, but to no avail. Holding down the reset button with a sharp pencil, the power button and the sync button and pressing them down in slightly differing orders was a little like playing finger twister, so I was pretty depressed when it didn't work. I resorted to ignoring it again. Then yesterday, 2 green lights....what? How did that happen, Arlo? I again scampered down the stairs like a happy puppy only to find that the batteries on my cameras were dead. I charged them, synced them, and viola, they work. I broke into a sweat when I got notification that 2 firmware updates were necessary, but it's been 24 hours and both cameras are working as they did out of the box.

I don't know what caused the base station to go offline, and I don't know what caused the new base station to go online, but for the moment, it's working. I'll keep you posted.