topic Re: No upgrade button in Arlo Pro 2

No upgrade button

k70800 — Fri, 03 Nov 2017 06:04:32 GMT

Hello!

I just got a arlo pro 2 but cannot add a CVR plan; in neither the web app or the iOS app is there a possibility add a CVR plan nor upgrading it (it is at Basic level - screenshot of the settings-subscriptions page attached)

The camera is connected to power.

How do I get the CVR plan added?

Best regards,

Kim

Re: No upgrade button

jguerdat — Fri, 03 Nov 2017 12:31:34 GMT

It would seem that you're not in a country where upgrades in subscriptions and options are supported. There's an FAQ here that details which countries have the ability to add features.

Re: No upgrade button

k70800 — Fri, 03 Nov 2017 12:44:46 GMT

thanks!

any idea who to contact if Arlo is wrong about what country I am in?

Re: No upgrade button

jguerdat — Fri, 03 Nov 2017 19:58:01 GMT

You can use the Contact Support link at the bottom here. However, it depends on what country you set the system up in as to whether the system is seen in as being upgradeable. If you set it up in, say, East Nowhere but moved it to the US, it will still be seens as in East Nowhere.