topic Re: Arlo app for Android : UI is broken with notched phone in Arlo Pro 2

Arlo app for Android : UI is broken with notched phone

lostintime — Wed, 24 Oct 2018 01:27:19 GMT

Latest Arlo app for Android (2.6.1_22700)

Using Arlo app on a notched phone, the bottom 1/4 of the screen is displayed black always.

This issue did not occur in the previous version.

Please fix and update.

jguerdat — Wed, 24 Oct 2018 19:52:26 GMT

I have a Pixel 3 XL that I just bought without any problem. Have you reinstalled the app?

lostintime — Wed, 24 Oct 2018 22:26:37 GMT

Thank you for you advices.
I deleted Arlo app and app cached files and re-installed, but same issue occurs...

jguerdat — Thu, 25 Oct 2018 00:33:07 GMT

What phone and OS?

lostintime — Thu, 25 Oct 2018 00:41:10 GMT

My phone is Oneplus 6.
Android 8.1.

jguerdat — Thu, 25 Oct 2018 00:43:43 GMT

Have you tried a different device?

lostintime — Thu, 25 Oct 2018 01:04:38 GMT

Yes.
Same issue occurs on Xiaomi Mi 8.

jguerdat — Thu, 25 Oct 2018 12:08:06 GMT

I can only guess that it's unique to those devices for some reason. Open a case with support here to raise awareness.

ShayneS — Thu, 25 Oct 2018 20:46:10 GMT

lostintime,

Can you take a screenshot with both phones so we can see how this is displaying on your devices?

ShayneS — Thu, 25 Oct 2018 22:18:57 GMT

lostintime — Fri, 26 Oct 2018 01:13:31 GMT

Like this.