topic Re: 2 Arlo Pro Base Stations Off Line in Arlo Pro 2

2 Arlo Pro Base Stations Off Line

Jeff218 — Mon, 22 Oct 2018 18:47:34 GMT

A few days ago base station went off line. Green power light, green camera connection light, no internet light. Haven't changed or modified router settings. Have already re-booted base station and router.

Re: 2 Arlo Pro Base Stations Off Line

ShayneS — Mon, 29 Oct 2018 17:01:26 GMT

Hi Jeff218,

It sounds like there may be a port or Ethernet cable issue. Have you tried to replace the Ethernet cable an or use a different port on the router?

Re: 2 Arlo Pro Base Stations Off Line

Jeff218 — Thu, 25 Oct 2018 18:52:18 GMT

Thanks for getting back to me.

yes, I tried a different port on the router. I bought the the pro 2 with 2 cameras in June I believe. I set everything up and everything worked fine until October 19. The Last recording was made October 18. On the 19th when I realized something was wrong I rebooted the router/modem and the base station. No one has access to admin on the router/modem except me, and I haven't changed anything. On this network I have 2 smart TVs, nest thermostat, 3 iPads, 2 iPods, 4 laptops, 2 desktops, 3 ereaders and 5 cell phones and they all work fine. The base station is the only thing that doesn't work, as of October 19. The other thing I noticed on October 19 is that the SSID for the base station changed, but that didn't seem to affect anything. The cameras are still connected to the basestation.

Re: 2 Arlo Pro Base Stations Off Line

jguerdat — Thu, 25 Oct 2018 21:09:03 GMT

Open a case with support here if changing the port on the router as well as using a different Ethernet cable has no effect.