topic Re: the Library wont play, just says it is loading and never finishes..Arlo Pro 2 in Arlo Pro 2

The Library Wont Play, Just Says It Is Loading & Never Finishes

SJD — Wed, 24 Oct 2018 20:46:22 GMT

I have been having troubles getting into my Arlo Pro 2. It either doesn't let me in and all i see is the bird on the screen as if it is trying to load. If and when Ii get in I can't get into the library to see the clips.

The Library Wont Play, Just Says It Is Loading & Never Finishes

jguerdat — Wed, 24 Oct 2018 20:46:34 GMT

Device and OS?

The Library Wont Play, Just Says It Is Loading & Never Finishes

SJD — Wed, 24 Oct 2018 20:46:51 GMT

The Library Wont Play, Just Says It Is Loading & Never Finishes..Arlo Pro 2

SJD — Wed, 24 Oct 2018 20:45:57 GMT

it is on my computer, seems to work on my phone app

The Library Wont Play, Just Says It Is Loading & Never Finishes

jguerdat — Wed, 24 Oct 2018 20:47:15 GMT

You didn't tell us anything about your computer which makes it hard to give a fix. As noted many times here, W10's recent updates have broken Edge and IE with the symptom you note. You can download the videos and view them locally or use a different browser such as Chrome or Firefox.

The Library Wont Play, Just Says It Is Loading & Never Finishes

SJD — Wed, 24 Oct 2018 20:47:27 GMT

I have tried, on Chrome, Edge and Google and none of them will work...2 wont even let me sign in ...just kicks me right back to the log in...thanks

The Library Wont Play, Just Says It Is Loading & Never Finishes

jguerdat — Wed, 24 Oct 2018 20:47:42 GMT

Is the OS and all apps up to date?

Re: the Library wont play, just says it is loading and never finishes..Arlo Pro 2

SJD — Tue, 23 Oct 2018 20:26:19 GMT

yes, everything is up to date 😞

Re: the Library wont play, just says it is loading and never finishes..Arlo Pro 2

ShayneS — Wed, 24 Oct 2018 20:49:35 GMT

SJD,

What firmware version is your computer & devices on? Have you tried to reboot your computer, clear the cache and test again?