topic Re: capabilities downgraded in Arlo Pro 2

capabilities downgraded

Robtco — Mon, 22 Oct 2018 12:01:35 GMT

My four cameras have worked fine for several months. Two days ago, for no apparent reason, the Arlo icon on my phone turned a dark green and the cameras stopped recording. They are useless. Anyone have any idea what happened?

Thanks.

Re: capabilities downgraded

JamesC — Tue, 23 Oct 2018 20:21:51 GMT

Robtco,

The Arlo mobile app received an update that made some changes to the user interface. Take a look at some of the details here: User interface changes with the latest update to the mobile app

Check your systems mode to make sure your cameras are still in an "Armed" state.

JamesC

Re: capabilities downgraded

ChrisR_85 — Tue, 23 Oct 2018 20:45:19 GMT

Same here - the status showed as Armed, the night vision LEDs lit up when I walked past the camera so it knows there's motion but 0 recordings in the library.

Re: capabilities downgraded

Retired_Member — Tue, 23 Oct 2018 20:54:21 GMT

@Robtco wrote:

My four cameras have worked fine for several months. Two days ago, for no apparent reason, the Arlo icon on my phone turned a dark green and the cameras stopped recording. They are useless. Anyone have any idea what happened?

Thanks.

You need to change your settings to manually download updated apps. Right now probably on auto download.

Welcome to the party!