topic Re: 2 Arlo Pro Base Station not staying connected in Arlo Pro 2

2 Arlo Pro Base Station not staying connected

CurbsideComfort — Thu, 02 Nov 2017 02:59:19 GMT

Anyone else having this problem

Re: 2 Arlo Pro Base Station not staying connected

Brotham — Thu, 02 Nov 2017 03:37:12 GMT

Do you mean this or something else?

I get this several times a day on https://arlo.netgear.com/#/cameras and the mobile app. but a restart usually resolves it.

Re: 2 Arlo Pro Base Station not staying connected

Brotham — Thu, 02 Nov 2017 03:38:17 GMT

Dupe.

Re: 2 Arlo Pro Base Station not staying connected

TomMac — Thu, 02 Nov 2017 12:56:13 GMT

Have either one of you contacted Netgear Support and filed a trouble ticket?

It is possible it may be a hardware issue too.

https://www.arlo.com/en-us/support/contact.aspx

Re: 2 Arlo Pro Base Station not staying connected

Brotham — Thu, 02 Nov 2017 12:56:59 GMT

It's a waste of time.

The copy/paste response is always the same.

Re: 2 Arlo Pro Base Station not staying connected

TomMac — Thu, 02 Nov 2017 13:03:13 GMT

well... if you file anyway, it start a record of your complaint which your going to need for any possible type of compensation from Netgear... or return it if not happy to seller.

If you give more info, maybe one of us can help you here.

There are many reasons for the cams going offline for a short time or longer, information helps to narrow the issue if possible.

Re: 2 Arlo Pro Base Station not staying connected

jguerdat — Thu, 02 Nov 2017 13:45:17 GMT

While it's not going to work for everyone, when I get that a quick log out and back in usually works. For me, it seems to be a display issue rather than a real disconnect.

Re: 2 Arlo Pro Base Station not staying connected

Brotham — Thu, 02 Nov 2017 14:01:06 GMT

Agreed.