topic Re: Rolling 7 day videos not accessible and can't access any videos a 2nd time in Arlo Pro 2

Rolling 7 day videos not accessible and can't access any videos a 2nd time

Valentinocat — Tue, 23 Oct 2018 00:29:21 GMT

Ever since the recent "upgrade", videos are not available.. It is supposed to be a Rolling 7 day - if I have 3 new videos to watch, I can watch them and also go through the last 7 days only at that moment, but once I toggle back to the main screen with my 4 camera screens, there is no possible way to access any videos- I can't view those 3 videos again, nor their 7 day history on that camera. It used to be once you viewed the videos on a screen, the number of new videos went to zero "0" but if you clicked on the zero, you could also review the 7 days worth of videos on that camera- not any more. There is no "0" nor any place to review the library of rolling 7 day videos for that camera. The upgrade has messed things up it seems - help? Thank you

New arlo iPhone app

srim — Wed, 24 Oct 2018 21:20:19 GMT

Hi, I just started using the new ARLO iphone app. When you click on Devices and see each of your cameras, there are no badges under each camera you can click on to see the videos it has recorded. When you get a new video, you will see a badge with a number 1, but once you have viewed that video, there is no badge with a zero in it like there used to be that you could click on and see previous videos that you had already watched.

Re: Rolling 7 day videos not accessible and can't access any videos a 2nd time

jguerdat — Tue, 23 Oct 2018 15:16:50 GMT

Did you use the library tab? Make sure no filters are set or set them for whatever cameras you need.

Re: Rolling 7 day videos not accessible and can't access any videos a 2nd time

HermanLily — Tue, 23 Oct 2018 18:07:17 GMT

That's just it...no more library to view....horrible step backwards

Re: Rolling 7 day videos not accessible and can't access any videos a 2nd time

jguerdat — Tue, 23 Oct 2018 19:52:36 GMT

Do you mean nothing in the library or no library tab?

Re: Rolling 7 day videos not accessible and can't access any videos a 2nd time

HermanLily — Tue, 23 Oct 2018 20:12:31 GMT

The library tab is there, but once you have viewed any recent activity within each camera, there is no going back and picking a camera and viewing its video.

Re: Rolling 7 day videos not accessible and can't access any videos a 2nd time

HermanLily — Tue, 23 Oct 2018 20:14:23 GMT

Valentinocat explained it perfectly

Re: New arlo iPhone app

JamesC — Wed, 24 Oct 2018 21:14:25 GMT

srim,

You can still view these videos by navigating to the library and filtering for the desired camera. All the content for each camera is still present in the library.

JamesC