topic Re: Cannot retrieve/access recordings in Arlo Pro 2

Cannot retrieve/access recordings

TonyMika — Thu, 25 Oct 2018 19:13:47 GMT

I can’t seem to find where/how to rectrieve my cloud based recording back-ups and need to access it ASAP as I have the limited 7 day loop

Re: Cannot retrieve/access recordings

brh — Thu, 25 Oct 2018 19:13:58 GMT

@TonyMika

Are they not showing up in your library?

Brian

Re: Cannot retrieve/access recordings

HermanLily — Thu, 25 Oct 2018 19:14:12 GMT

No Brian, there is NO library

Re: Cannot retrieve/access recordings

jguerdat — Thu, 25 Oct 2018 19:14:23 GMT

App or browser? Have you tried both as well as reinstalling the app?

Re: Cannot retrieve/access recordings

brh — Thu, 25 Oct 2018 19:14:36 GMT

@HermanLily

In your app you should have 4 icons:

1) Devices

2) Library

3) Mode

4) Settings

What are you seeing in your app and have you logged into your account on a pc?

What smartphone and app are you using?

Brian

Re: Cannot retrieve/access recordings

HermanLily — Thu, 25 Oct 2018 19:14:51 GMT

I have all of those within my app. I am on a GS8....once any recent events have been viewed, there is no way to go into the library of each device. I have not logged in on a PC as I have never needed to.

Re: Cannot retrieve/access recordings

HermanLily — Thu, 25 Oct 2018 19:15:10 GMT

App 🤔 since the update of the 20th or 21st, something was screwed up....terribly

Re: Cannot retrieve/access recordings

JessicaP — Thu, 25 Oct 2018 19:15:20 GMT

Hey @HermanLily,

I would suggest try checking on your PC that you are able to access the recordings so we can make sure your recordings are still there.