topic Re: Motion Detection Is Not Working On 3 Of 4 Cameras in Arlo Pro 2

Motion Detection Is Not Working On 3 Of 4 Cameras

mountnscenes — Thu, 18 Oct 2018 20:47:37 GMT

My camera set was purchased almost a week ago. 3 of my 4 cameras do not detect motion, but otherswise work fine. They even pass the motion sensitivity test. The running man is gray. I have removed the devices, removed the batteries, rebooted the base, re-inserted the batteries, re-synced the cameras - nothing seems to work. Any ideas what I am doing wrong?

Re: motion detection not working - Arlo Pro 2

ShayneS — Thu, 18 Oct 2018 20:49:38 GMT

mountnscenes,

Can you verify again what the color the running man logo is? If the running man is black then it is recording motion. If the logo is grey it will not record motion.

Re: Motion Detection Is Not Working On 3 Of 4 Cameras

Cloudio — Thu, 18 Oct 2018 20:52:13 GMT

I have the same problem. I even bought a second box of the same model and the same is happening here

Re: motion detection not working - Arlo Pro 2

mountnscenes — Thu, 18 Oct 2018 23:05:40 GMT

Running man is black on the camera that is working correctly, gray on the (3) cameras that are not.

Re: Motion Detection Is Not Working On 3 Of 4 Cameras

brh — Thu, 18 Oct 2018 23:27:26 GMT

@mountnscenes

A couple of questions. Are you on the latest firmware listed in the Release Notes?

Have you checked the Rules for each camera in the Modes section and checked that the Detect Motion is at 100%?

Brian

Re: Motion Detection Is Not Working On 3 Of 4 Cameras

mountnscenes — Thu, 18 Oct 2018 23:38:39 GMT

Firmware is 1.125.11.3.3_26229 on all cameras. I believe I saw motion set at 80%, but can't remember where I saw that setting now. Will check and move it to 100%.

Re: Motion Detection Is Not Working On 3 Of 4 Cameras

mountnscenes — Thu, 18 Oct 2018 23:42:12 GMT

Found it. Should have read your post closer. It was at 80%, now at 100%. No change.

Re: Motion Detection Is Not Working On 3 Of 4 Cameras

Cloudio — Thu, 18 Oct 2018 23:49:04 GMT

Hi Brian. I have not turned it up to 100%. It should detect me at 80% under daylight. There is no motion icon anymore. I have purchased 2 sets (boxes) from different stores so I have variable manufacturing dates. Both do the same. First cam works great (at 80%). Any other refuse to work. The motion detector test works on all cams. For fun, I deleted the first cam and that resolves nothing, just no cams with MD. This firmware has to be your problem otherwise every customer wouldn’t work. To add insult to injury, mode on IOS doesn’t work on iPhone 7 or iPad, only on a PC.

This product was not ready to launch. I have no choice but to return everything.

Re: Motion Detection Is Not Working On 3 Of 4 Cameras

brh — Thu, 18 Oct 2018 23:51:18 GMT

@mountnscenes

It appears that you are on the correct firmware for your camera and if the motion detection is at 100% and still not picking up motion and the motion man is gray, then you have done all you can do at this point. Most likely it is the latest firmware release, as I have seen several posts about it. Hopefully Arlo will release a new firmware release shortly, although that does not help you right now. How about it @ShayneS ?

Re: Motion Detection Is Not Working On 3 Of 4 Cameras

brh — Thu, 18 Oct 2018 23:54:27 GMT

@Cloudio

Are you using the same model camera as mountnscenes? Probably is the firmware.

Brian