topic Re: Live Viewing but no Motion Detect Recording after firmware update to 1.125.11.1_25366 in Arlo Pro 2

Live Viewing But No Motion Detect Recording After Firmware Update =To 1.125.11.1_25366

tilitili — Tue, 09 Oct 2018 18:09:57 GMT

Since Frimwareupdate to 1.125.11.1_25366 motion detection does not work anymore.

Deleted Profiles and created new, no effect.

Camera just don't capture video. Any idea's, known bug ?

Re: Live Viewing but no Motion Detect Recording after firmware update to 1.125.11.1_25366

ShayneS — Tue, 09 Oct 2018 18:14:05 GMT

tilitili,

Have you tried to reboot your base station? Are you receiving notifications, but the videos will not upload in your library?

Re: Live Viewing but no Motion Detect Recording after firmware update to 1.125.11.1_25366

tilitili — Wed, 10 Oct 2018 09:18:42 GMT

No, didn't try the reboot but will do.

No, no notifications, motion detection just doesn't work

Re: Live Viewing but no Motion Detect Recording after firmware update to 1.125.11.1_25366

tilitili — Thu, 11 Oct 2018 05:25:59 GMT

Reboot ha no effect, no notifications, nothing

Re: Live Viewing but no Motion Detect Recording after firmware update to 1.125.11.1_25366

jguerdat — Thu, 11 Oct 2018 13:48:34 GMT

Are the running men for each camera in the Devices tab black or gray? Have you checked to see what mode is selected? What mode is in use? Have you tried the Armed mode?

Re: Live Viewing but no Motion Detect Recording after firmware update to 1.125.11.1_25366

tilitili — Tue, 16 Oct 2018 07:02:50 GMT

They were black - yes mode was checked. Changed mode several times, including armed, the actual mode is a self established.

BUT : today it starts working again and pushed alarms and video with NO further change !

I asume there has been a unpublished softwarechange from Arlo or the fixed something in there cloud ( there has been an error ). I cannot see any other explanation.

Is there a known problem fixed - any known changes in the Arlo Cloud ?

Re: Live Viewing but no Motion Detect Recording after firmware update to 1.125.11.1_25366

josh19 — Wed, 17 Oct 2018 15:02:53 GMT

I'm having a similar issue, however, my two arlo pros are sending push notifications and recording again. The Arlo Pro 2 that is also connected to the base station is not sending push notificatiosn to the phone nor is motion triggering recording. The Pro 2 is plugged in while both the Pros are running on battery. I have tried to restart the base station and have also unplugged the base station without resolution.

Firmware:

Arlo Pro2: 1.125.11.3_26229

Base Station: 1.11.9.0_26520

Arlo Pros: 1.092.0.19_26228

Re: Live Viewing but no Motion Detect Recording after firmware update to 1.125.11.1_25366

Drknow — Wed, 17 Oct 2018 19:42:18 GMT

I have the exact same problem but on only one camera. Men are black. Have rebooted, uninstalled, reinstalled. Just stopped on 10-16 or 10-17. No notifications, no video on one of two camers

Re: Live Viewing but no Motion Detect Recording after firmware update to 1.125.11.1_25366

ZDX10 — Thu, 18 Oct 2018 03:25:21 GMT

Same issue with one of my cameras. Please advise.

Re: Live Viewing but no Motion Detect Recording after firmware update to 1.125.11.1_25366

tilitili — Thu, 18 Oct 2018 04:55:31 GMT

As written, mine is working again WITHOUT any further changes or that I did something. This must be a problem in the ARLO Cloud or new firmware, but I suppose ARLO has / had a problem and might have fixed it without communication.

ARLO be more open in your communication and publish common problems / fixes !

Re: Live Viewing but no Motion Detect Recording after firmware update to 1.125.11.1_25366

ShayneS — Thu, 18 Oct 2018 15:12:45 GMT

Drknow,

Have you tried to re-sync the camera that is having the no notification/recordings issue?

Re: Live Viewing but no Motion Detect Recording after firmware update to 1.125.11.1_25366

Drknow — Thu, 18 Oct 2018 15:47:04 GMT

Yes. Deleted camera, reinstalled (re-synced). Today I removed and reinstalled battery and it started working. I don’t know if that was solution or if Arlo changed something. I did this while switching cameras as the other continued to work. Not the first problem i have had with this system

Re: Live Viewing but no Motion Detect Recording after firmware update to 1.125.11.1_25366

josh19 — Thu, 18 Oct 2018 15:58:36 GMT

It's evident that an issue exists based on comments in this thread and others, does Netgear have a plan to resolve? Ulitimately, the cameras and the ecosystem are worthless to consumers if they aren't functional. Also, we shouldn't have to resync our cameras, restart base stations, remove batteries, etc after you deploy Arlo firmware.

I'd recommend reassessing your q/a processes and customer care efforts, it's a lot easier to retain a customer then acquire a new one. I am almost positive Google and Amazon's camera systems (Nest, Ring) don't go down for days on end without resolution which is why I am currently thinking about switching to an Arlo competitor.

Re: Live Viewing But No Motion Detect Recording After Firmware Update =To 1.125.11.1_25366

ZDX10 — Thu, 18 Oct 2018 16:15:03 GMT

I deleted the base station, reinstalled everything and it seems to be working correctly now.

Re: Live Viewing but no Motion Detect Recording after firmware update to 1.125.11.1_25366

Drknow — Thu, 18 Oct 2018 16:24:46 GMT

I am spending too much time trying to keep system working. Bad system. I would not recommend Arlo to anyone