topic Re: Night vision Quality Pro 2 in Arlo Pro 2

Night vision Quality Pro 2

Moxymann — Thu, 26 Oct 2017 04:30:06 GMT

I am replacing my arlo pro cameras with new arlo pro 2 cams. wired and 1080. But the nivht vision is extremely poor compared to the arlo pros.

I used to be able to see my whole yard and even into the street with the pro in night vision. Now I can barley see 2 feet in front of the pro 2 camera. Does this sound right? Or could I have a pair of bad cameras?

If I turn the brightness up it just washes out the picture. I’m hopeing this is just some setting that can be tweeted or a firmware update issue. Any help would be great.

Re: Night vision Quality Pro 2

Moxymann — Thu, 26 Oct 2017 04:42:25 GMT

Here is the back yard with the arlo pro. Totally fine in night vision.

Re: Night vision Quality Pro 2

Moxymann — Thu, 26 Oct 2017 04:44:11 GMT

And here is the arlo pro 2 in basicly the same spot, same lighting. You can’t see the yard al all.

Re: Night vision Quality Pro 2

TomMac — Thu, 26 Oct 2017 13:03:17 GMT

one thing I've noted about the PRO2 is that it seems more susceptible to wash out IF the IR illumination is reflected off of another object... it makes the iris change due to the reflection.

It may be the IRs are wider or shaped lighting slighty diff from the Pros... So try and eliminate reflection from walls , etc and the night vision will be better

Re: Night vision Quality Pro 2

MrTonyToca — Thu, 26 Oct 2017 13:13:55 GMT

The night vision on the Arlo Pro 2 is SIGNIFICANTLY worse than the original Arlo Pro cameras no matter how you place them or position them. I placed the Arlo Pro 2 on the same exact mounts as my original Arlo Pro's and no matter what it was washed out and grainy. This was the case on 2 seperate 2 pack Arlo Pro 2 kits. So the chances that 4 cameras were all "bad" is not likely. HOPEFULLY a firmware update can correct this.

Re: Night vision Quality Pro 2

MrTonyToca — Thu, 26 Oct 2017 13:23:49 GMT

This is a night shot of the back yard, very grainy and washed out, cant really tell any details of the things back there. The arlo pro 1 was the complete opposite of this clarity.

Re: Night vision Quality Pro 2

JamesC — Thu, 26 Oct 2017 17:54:49 GMT

I've escalated the feedback on this topic to the product management team. The engineering team is currently investigating the concerns being discussed here and I will provide an update as soon as I have more information.

JamesC

Re: Night vision Quality Pro 2

Obsydian — Thu, 26 Oct 2017 20:26:04 GMT

We keep hearing that copy paste response = we don't care.

For what it's worth if you turn off night vision all is fine better than the Pro 1, but major but it assumes you have sufficient street or exterior lighting if not it's just pure black. So the night vision maybe the issue.

Re: Night vision Quality Pro 2

Moxymann — Thu, 26 Oct 2017 21:16:10 GMT

I tried that after reading your other post.. didn’t work for me.

Re: Night vision Quality Pro 2

meier3283 — Fri, 27 Oct 2017 01:19:34 GMT

Hey guys, same issue here, but the crappy thing is, it began after I first put up the camera. These videos are from the same camera, different days.

https://arlo.netgear.com/hmsweb/users/library/share/link/2F0C3897B92FE7DD_201710
https://arlo.netgear.com/hmsweb/users/library/share/link/DCE55EE9253A8FFA_201710

I'll be opening up a ticket for this one, to go along with my other issue of motion detection being wacky.

If I turn off IR, check out the ghost car behind me, and the ghost stop sign right over the front of the actual car.

https://arlo.netgear.com/hmsweb/users/library/share/link/58E8F2E57ECCB2DD_201710

Re: Night vision Quality Pro 2

Tom06 — Fri, 27 Oct 2017 05:37:44 GMT

I don’t think it’s true that Netgear “doesn’t care.” After all, a good product with satisfied customers is good for business and increases earnings. . I think the issue right now is they aren’t sure how to fix the problem.

Re: Night vision Quality Pro 2

JamesC — Fri, 27 Oct 2017 16:08:59 GMT

I am working with the engineering team to collect information on this issue. They have requested we try a couple different things to see if you experience any different behavior:

-Try another pro 2 camera in the same location.
-Try the pro 2 camera in a different location without any adjacent walls/ceiling near the camera.

-If you have a skin on the camera, try with and without the skin.

Please let us know the results and if possible provide screenshots.

Thank you,

JamesC

Re: Night vision Quality Pro 2

meier3283 — Fri, 27 Oct 2017 17:09:56 GMT

The main difference between when Mine was working, and when it became hazy, is the addition of a skin. I'll get up there today and take it off and report back tomorrow.

Re: Night vision Quality Pro 2

Moxymann — Sat, 28 Oct 2017 22:14:57 GMT

James... I’ve already provided that to you. I have 4 pro 2 cameras. I tried each one in the same spot. No difference. None have any skins. It’s near no walls. There is also several other threads of people saying the same thing.

There is no issue with the arlo pro in the same spot. So clearly this is a hardware/software issue.

Re: Night vision Quality Pro 2

meier3283 — Sun, 29 Oct 2017 00:12:10 GMT

Taking off the skin has, for now, removed the hazy night vision issue. I'll cut off the "hood" from these skins, put them back up on the wall outside, and see how it goes from there. Clearly, that's not the fix for everyone, so I hope improvements can still be made in the firmware. Now on to the motion detection issue....

Re: Night vision Quality Pro 2

MAS1212345 — Sun, 29 Oct 2017 02:29:17 GMT

I thought it was my camera but I have 5 Arlo Pros that work perfectly and now I put up one pro 2 and it's washed out. Great during day. What stinks is it was 200 bucks and now I have to replace it with another Arlo Pro another 150 bucks. I'm very dissappointed

Re: Night vision Quality Pro 2

arochest — Sun, 29 Oct 2017 03:01:50 GMT

I just installed 4 Arlo PRO 2 units - to replace my aging Logitech outdoor cameras that I've had for years. Although the day vision is quite good and exceeds the Logitech's video, the NIGHT VISION is terrible; grey and washed out, barely visible. The Logitech night vision was far superior!!

I' not using any skins and the cameras are mounted so that there aren't any reflections to cause issues. It would be great to see a response from Netgear on a fix for this, otherwise they're going back in the box and will advise Best Buy and Amazon of this issue.

Disappointing in a product that looked to be quite promising ...

Re: Night vision Quality Pro 2

MrTonyToca — Mon, 30 Oct 2017 11:40:28 GMT

Take a look at my view last night through the camera.... This is what Netgear considers "NIGHT VISION", it was raining last night but that isnt an excuse as my driveway arlo pro 2 did not look this bad last night, and through hail sleet and snow my Arlo Pro 1 never looked like this.... its sad...

My night vision view last night

Re: Night vision Quality Pro 2

MAS1212345 — Tue, 31 Oct 2017 09:47:37 GMT

Here is pro2 in location

Re: Night vision Quality Pro 2

MAS1212345 — Tue, 31 Oct 2017 09:48:25 GMT

Here is pro exact same location