topic Re: Arlo Pro 2 offline depending on app version in Arlo Pro 2

Arlo Pro 2 Offline Depending On App Version

larryc9 — Mon, 08 Oct 2018 21:56:31 GMT

I have 2 hubs and 2 Pro 2 cameras attached to each. When I access the cameras via my iPhone (app version 2.4.9) everything is 100% reliable. When I access the same cameras from my iPad (app version 2.5.5), at least one camera shows as offline. There is no consistency regarding which camera is unreachable: sometimes I can switch to an active camera and back again and the previously offline camera now appears. Live playback usually fails after a few seconds. In all circumstances the iPhone version continues to work perfectly. Both iOS devices are attached to the same WiFi network. I'm convinced this problem only started at version 2.5.0.

Re: Arlo Pro 2 offline depending on app version

ShayneS — Tue, 09 Oct 2018 16:08:37 GMT

larryc9,

Have you tried to log out/in of the Arlo App & Reboot your IPad?

Re: Arlo Pro 2 offline depending on app version

larryc9 — Tue, 09 Oct 2018 16:11:44 GMT

Yes many times. I have been through (I think) 3 revisions of the app since this first occurred.

Re: Arlo Pro 2 offline depending on app version

ShayneS — Tue, 09 Oct 2018 17:27:20 GMT

larryc9,

Does this occur on your cellular data with your Iphone?

Re: Arlo Pro 2 offline depending on app version

larryc9 — Tue, 09 Oct 2018 18:22:20 GMT

Works fine on iPhone (old version of app) whether accessed over cellular or WiFi

Re: Arlo Pro 2 offline depending on app version

ShayneS — Tue, 09 Oct 2018 21:26:25 GMT

When did this issue first start with your devices? I see you mentioned a few previous versions.

Re: Arlo Pro 2 offline depending on app version

larryc9 — Tue, 09 Oct 2018 21:30:07 GMT

As stated, the release subsequent to 2.4.9 (which I assume was 2.5.0).

Re: Arlo Pro 2 offline depending on app version

ShayneS — Tue, 09 Oct 2018 22:07:52 GMT

Do to the amount of issues described, I suggest opening a case with Arlo Tech Support. I have provided the link for you here: Arlo Tech Support

Re: Arlo Pro 2 offline depending on app version

larryc9 — Mon, 22 Oct 2018 16:36:48 GMT

Maybe tempting fate, but it looks like this problem has been resolved at version 2.6.0