topic Re: returned 2 defective cameras via RMA, only 1 was replaced in Arlo Pro 2

returned 2 defective cameras via RMA, only 1 was replaced

Kiwizzie — Tue, 09 Oct 2018 18:24:44 GMT

I bought 4 arlo pro cameras. 2 failed and i returned them both in one box with 2 return to vendor tickets. Netgear only replaced 1 and I have called and chatted with them till I'm blue on the face. They promise they will sort it out but never have blaming their warehouse for not replacing the camera. I will never buy again and I'm still one camera short. Any one else has this nightmare

Re: returned 2 defective cameras via RMA, only 1 was replaced

JamesC — Tue, 09 Oct 2018 18:26:01 GMT

Kiwizzie,

An agent has reached out to you with more information on your open support case. I encourage you to continue working with the support team to resolve this issue.

JamesC

Re: returned 2 defective cameras via RMA, only 1 was replaced

Kiwizzie — Tue, 09 Oct 2018 18:47:02 GMT

I can no longer find the ticket with the link they have sent. Suggest they contact me directly

Re: returned 2 defective cameras via RMA, only 1 was replaced

Kiwizzie — Tue, 09 Oct 2018 19:01:58 GMT

How do I get in contact with this agent and to see the ticket its Merry but I cant see the response. Its so so frustrating