topic Re: Arlo Pro Base Station (VMB4000) Offline in Arlo Pro 2

Arlo Pro Base Station (VMB4000) Offline

tdall — Mon, 08 Oct 2018 20:38:20 GMT

ARLO PRO BASE STATION VMB 4000 version 2...5..3__22376 released 07/30/18 Error message "Base Station Offline". Base station lights all three solid green (middle light internet flashes occasionally - passing data.) Internet working OK for other devices. Have completed several power off/on resets and replaced the internet cable twice (base station plugged directly into router, also swapped router inputs)) Apart from changing the base station I do not know what else to do help????

Re: Arlo Pro Base Station (VMB4000) Offline

Wolfgrin — Mon, 08 Oct 2018 20:38:30 GMT

Got the exact same problem starting today, if its not solved soon im returning my system and getting a diffrent brand. Only had problems after problems with Arlo from the start and for that price I expect and demand alot more. Feels like Arlo are run by noobs most of the time.

Re: Arlo Pro Base Station (VMB4000) Offline

JessicaP — Mon, 08 Oct 2018 20:41:47 GMT

Hey @tdall and @Wolfgrin,

Try to power cycle your base station to see if that fixes the issue. Unplug the power adapter from the outlet, wait one minute, and reconnect the power adapter back to the outlet. Read here for more troubleshooting steps when your Arlo Base Station is offline: My Arlo base station is offline; how can I troubleshoot it?

Re: Arlo Pro Base Station (VMB4000) Offline

tdall — Mon, 15 Oct 2018 14:20:31 GMT

Problem base station offline with three green lights and power of / on does not work. What worked for me was
1. Factory reset on base station.
2. Reinstall as per new instalation
3. Reinstall cameras one at a time as per new install, to do this cameras must be no more than 1 meter (3 foot) away and use add device on application. .

Bit of a pain but it works for me.

Terry