topic Videos Are Not Showing Up In The Library in Arlo Pro 2

Videos Are Not Showing Up In The Library

Maverickbobcat — Mon, 08 Oct 2018 16:30:07 GMT

I receive video notifications on my phone but the videios are not in the library. I validated that both the base station and camera are current on the firmware versions. Prior posts have not helped or I didn't see how to resolve.

Videos Are Not Showing Up In The Library

DawnM — Mon, 08 Oct 2018 16:30:22 GMT

@Maverickbobcat we have had one other user report this issue and are looking into it. If you could provide the following information, it would help us narrow it down:

Does this happen for all motion detection events or just some?
If only some, can you provide a few specific day and times when you received a notification but no video in your library?
When did this start occurring?

Thanks in advance!

Videos Are Not Showing Up In The Library

Maverickbobcat — Mon, 08 Oct 2018 16:30:37 GMT

It happens for just some. 10/7 around 3:00 pm. Also 10/1 and I beleive some in between. I will keep better track. This started happend a week or two ago.