topic Cannot save Activity zones - Operation failed. 2131232001 Internal Error in Arlo Pro 2

Cannot save Activity zones - Operation failed. 2131232001 Internal Error

Thudnall — Mon, 08 Oct 2018 19:13:51 GMT

When clicking the save button the following message appears "Operation failed.
2131232001Internal Error"

Re: Cannot save Activity zones - Operation failed. 2131232001 Internal Error

jguerdat — Mon, 08 Oct 2018 19:14:03 GMT

What device/OS? Try restarting the base.

Re: Cannot save Activity zones - Operation failed. 2131232001 Internal Error

OCULUS — Mon, 08 Oct 2018 19:14:21 GMT

Hi,

I have the same bug. I can´t delete a Activity Zone. I use Android.

Re: Cannot save Activity zones - Operation failed. 2131232001 Internal Error

JessicaP — Mon, 08 Oct 2018 19:14:33 GMT

Hey @OCULUS,

Have you tried deleting the zone through the web version and see if that fixes the issue?

Re: Cannot save Activity zones - Operation failed. 2131232001 Internal Error

OCULUS — Tue, 09 Oct 2018 10:15:19 GMT

Hey @JessicaP,

i have tried to delete the zone through the web version - no success.

About the device setting of the camera, I can not see the zone, but on the rule setting in active mode, this is still present. I previously had a similar camera in use, which I then deleted. Can it be that the zone has been set up with this camera, but since this is no longer available, this zone can not be deleted?

Re: Cannot save Activity zones - Operation failed. 2131232001 Internal Error

jguerdat — Tue, 09 Oct 2018 11:52:00 GMT

Have you tried removing the camera from Settings, My Devices and resyncing?

Re: Cannot save Activity zones - Operation failed. 2131232001 Internal Error

Thudnall — Tue, 09 Oct 2018 13:03:22 GMT

Hi. Yes I tried removing the camera and resynced. Same message appears Operation failed.
2131232001Internal Error

Re: Cannot save Activity zones - Operation failed. 2131232001 Internal Error

Thudnall — Tue, 09 Oct 2018 13:10:22 GMT

Hi. Yes I've restarted the base a few times but the camera still fails to create an activity zone, message "Operation failed.
2131232001Internal Error". I've been using my Samsung android s9+. I just tried the same action from my desktop and it worked with no errors. Thank you for your help.

Re: Cannot save Activity zones - Operation failed. 2131232001 Internal Error

jguerdat — Tue, 09 Oct 2018 17:20:40 GMT

I suspect you're going to need to open a case with support here. One thing to try first, though, is to do a factory reset. Remove all devices in Settings, My Devices. Press and hold the base reset button until the LEDs flash amber. Use the Add Device button on the Devices tab to claim your base. Sync your cameras. Update firmware anytime it's noted as you go.

FWIW, support will likely have you do this so this just gets it out of the way and may fix things.