topic Re: Arlo Pro 2 getting motion detection/notifications but no video in Arlo Pro 2

Arlo Pro 2 getting motion detection/notifications but no video

ZOB — Thu, 04 Oct 2018 17:19:21 GMT

Ok, I've had this system installed for nearly three weeks. Five cameras, basic plan, Pro 2. Its the same old poop from last October, when system armed, we get motion detections/notifications via our cell phones. Log on the account the cameras are functioning, the library has the number of notications highlighted as a little red ball, open the library and a big fat goose egg, natta, zippo, zero, library empty. The detections were being saved for about the first three days, with only two cameras activated, when I added the other three...poof. The cameras are functioning in manual mode, I can verify the motion detected, matching the notications with a bit of a delay.

Re: Arlo Pro 2 getting motion detection/notifications but no video

JessicaP — Thu, 04 Oct 2018 17:19:34 GMT

Hey @ZOB,

Make sure your cameras are close to the base station and your internet upload speed is at least 1 Mbps upstream or higher with stable connection. The lower the upstream bandwidth, the greater the possibility with performance issues, such as intermittent recordings. You can read more about the minimum requirements here: What are the minimum requirements for installing and using my Arlo system?

Re: Arlo Pro 2 getting motion detection/notifications but no video

ZOB — Sat, 13 Oct 2018 18:18:23 GMT

Not convinced it’s the upload speed, but as of yesterday, and today the notifications are being saved to the library, after a three week lapse.