topic Re: SIREN Option showing only as "do nothing" on iphone app in Arlo Pro 2

SIREN Option showing only as "do nothing" on iphone app

abk911 — Wed, 22 Aug 2018 05:20:42 GMT

I recently bought a pack of 3 arlo pro with base station and siren.

somehow on my iphone app in the mode section i am facing two challenges:

1) the mode armed section... and then activate siren if motion detected section has only "do nothing" option as green / does not even show an option to "activate siren". no matter how much i click the green dot to uncheck it. also no "pencil edit" option next to alarm section.

2) i by mistake added some cameras under another camera in mode edit. for instance if motion detected in back camera, begin reording in the bedroom camera. Now there is no way to remove these devices. no options at all.

what a messed up app this is. No idea how there are just no options. i even deleted and downloaded the app again. but no luck

Re: SIREN Option showing only as "do nothing" on iphone app

steve_t — Wed, 22 Aug 2018 08:08:04 GMT

Try doing it through the web interface

Re: SIREN Option showing only as "do nothing" on iphone app

abk911 — Wed, 22 Aug 2018 17:33:29 GMT

Tx. that works in tyhe sense it displays online on the web. Howveer the app still shows same data "do nothing" if motion is detected.

Its a 500 dollar camera set and if i cant change it on and off on my mobile app, whats the point. Hope netgear does something to fix this. Cause this is very silly to have to use the browser and still not be sure if your alarm is going to buzz cause the app keeps showing plder data.

Re: SIREN Option showing only as "do nothing" on iphone app

JamesC — Fri, 24 Aug 2018 15:25:13 GMT

abk911,

Can you provide a screenshot of what you're seeing?

JamesC

Re: SIREN Option showing only as "do nothing" on iphone app

abk911 — Fri, 24 Aug 2018 16:39:05 GMT

If you see in attached screen shot. There is no option to check and uncheck the siren sound on motion.

then i went an enabled that through the browser. However:

1) the app still shows the same

2) when i activate / arm the base, it only records video. No alarm is activated even when i chose that in the settings through the browser.

I am still on arlo return period and would like to either solve this or resolve as alarm is the main reason i bought this.screenshot

Re: SIREN Option showing only as "do nothing" on iphone app

JamesC — Fri, 24 Aug 2018 21:23:07 GMT

abk911,

Try creating a custom mode and then setup a custom rule triggering the siren, does it still behave the same way?

JamesC

Re: SIREN Option showing only as "do nothing" on iphone app

haleynlundberg — Sun, 30 Sep 2018 03:19:04 GMT

I'm having this same issue. Any solutions yet?

Re: SIREN Option showing only as "do nothing" on iphone app

ShayneS — Mon, 01 Oct 2018 18:36:29 GMT

haleynlundberg,

Have you tried creating a custom mode and then setup a custom rule triggering the siren, does it still behave the same way?

Re: SIREN Option showing only as "do nothing" on iphone app

bradders — Thu, 04 Oct 2018 11:24:11 GMT

We have already gone through the process of configuring a custom rule. Please fix the bug that locks the base station to "Do nothing" instead of asking us to set it up again.

Re: SIREN Option showing only as "do nothing" on iphone app

ShayneS — Thu, 04 Oct 2018 18:34:51 GMT

bradders,

Does this do the same on the web portal & app? What device are you using?

Re: SIREN Option showing only as "do nothing" on iphone app

bradders — Thu, 04 Oct 2018 19:51:57 GMT

I have option to turn alarm on on the portal. But not on iOS. Similar to other users it seems.

Re: SIREN Option showing only as "do nothing" on iphone app

ShayneS — Thu, 04 Oct 2018 20:28:21 GMT

bradders,

Does the web portal let you set the rule for your siren?

Re: SIREN Option showing only as "do nothing" on iphone app

bradders — Thu, 04 Oct 2018 20:38:28 GMT

It appears to, however I havent checked if the siren actually sounds, according to Aspirants post it does not

Re: SIREN Option showing only as "do nothing" on iphone app

bradders — Thu, 04 Oct 2018 20:41:03 GMT

please can we fix the bug in the ios app, instead of discussing the portal, Most users dont manage settings using the portal. Especially when I am away from home.