topic Create Zone Is Not Available On One Camera in Arlo Pro 2

Create Zone Is Not Available On One Camera

Mario1953 — Tue, 02 Oct 2018 15:38:37 GMT

On only one of my cameras, there is no way to set zone. I go to Devices - Camera Video Settings and this is what I see as opposed to the second picture that does have Create Zone available.

Create Zone Is Not Available On One Camera

steve_t — Tue, 02 Oct 2018 15:38:53 GMT

There is already a zone, Zone 1, that takes up the entire FOV. Delete that zone and you should be able to make new ones

Create Zone Is Not Available On One Camera

Mario1953 — Tue, 02 Oct 2018 15:39:06 GMT

There are two photographs of two separate cameras. One does show a Zone covering the whole FOV. The other demonstrates there is no place to create a zone. I have attached that photo again.

Create Zone Is Not Available On One Camera

jguerdat — Tue, 02 Oct 2018 15:39:18 GMT

There's not enough detail in your photos to determine for sure but, since you have onlty the basic plan, it appears that you have once camera plugged in which enables zones but not the outdoor one. If you had subscribed to Smart you could set a zone on a battery-operated camera but you have just the basic plan so no-go. You either need Smart or the outdoor power supply.

Re: Create Zone Is Not Available On One Camera

Mario1953 — Tue, 02 Oct 2018 21:53:32 GMT

Cameras are always removed and plugged into an electric source when setting up Zones. The problem is that there is no place on the Video settings page to create a Zone when there should be as in my 4 other cameras as seen on the two separate pictures. Has nothing to do with the camera's location as all 5 are rotated as they are charged.

Re: Create Zone Is Not Available On One Camera

jguerdat — Wed, 03 Oct 2018 14:23:10 GMT

Maybe I'm not getting something. It sounds like you set up zones while plugged in but I'm not clear if it's still plugged in. If I'm way off base here, sorry.

The other possibility is which version cameras you're using - the Pro 1 cameras don't support zones, just the Pro 2.

Re: Create Zone Is Not Available On One Camera

Mario1953 — Thu, 04 Oct 2018 11:52:20 GMT

I don't know how else to state it. 4 of my 5 cameras have the ability to set zones when plugged in to an electrical source except one. There is no place to click set zone when I go to video setting as you can see in this picture.. They are all Arlo Pro 2 cameras.

Re: Create Zone Is Not Available On One Camera

jguerdat — Thu, 04 Oct 2018 14:01:21 GMT

Then either the firmware isn't up to date causing an issue or something in the camera config is screwy. If all is up to date, remove the camera from Settings, My Devices and resync. Restart the base first just to be thorough. It sounds like somehow the system thinks your camera is an original wireless rather than a P2.

Re: Create Zone Is Not Available On One Camera

Mario1953 — Thu, 04 Oct 2018 15:37:03 GMT

I have done that but nothing helps.

Re: Create Zone Is Not Available On One Camera

jguerdat — Thu, 04 Oct 2018 18:07:25 GMT

Your last resort is to reset the system and start fresh. Remove all devices from Settings, My Devices. Use the Add Device button on the Devices tab to claim the base. Sync the cameras. Update any firmware if prompted. If this doesn't work, open a cse with support here. They'd have you do the reset, too, so getting it out of the way may speed things up a bit.