topic Can't access Library on 1st of the month in Arlo Pro 2

Can't access Library on 1st of the month

seoidau — Mon, 01 Oct 2018 09:54:58 GMT

Hello.

On the first of the month, every month, I can not access recordings made during the day. Eventually I can access them, but I haven't noticed at what time I'm able to. Right now at 7pm local time, I still can't see today's recordings.

Screenshot attached.

Using the Android app on a Samsung Galaxy S9 +.

Re: Can't access Library on 1st of the month

JessicaP — Mon, 01 Oct 2018 22:33:24 GMT

Hey @seoidau,

Have you tried logging through the web and see if you are able to view the recordings through there?

Re: Can't access Library on 1st of the month

seoidau — Mon, 01 Oct 2018 22:48:39 GMT

Hi @JessicaP.

As at 7am local time on the 2nd of the month th, videos were still not showing, and the date couldn't be selected – I know I had recordings but no green dots were showing under 1 nor 2.

I force-closed the app and loaded it, and could see the recordings for the 1st and second.

I didn't try trough the web, but this appears to be an Android app bug.

Re: Can't access Library on 1st of the month

JessicaP — Tue, 02 Oct 2018 15:08:49 GMT

If the issue is still persisting, try to uninstall the app and restart your phone. Then reinstall the app.

Re: Can't access Library on 1st of the month

jguerdat — Tue, 02 Oct 2018 18:21:12 GMT

I had a similar issue and a force close of the app fixed it.