topic Re: Pro2 Base Station Time Zone Changed after firmware update. in Arlo Pro 2

Pro 2 Base Station Time Zone Changed After Firmware Update.

AncientGeek — Mon, 01 Oct 2018 22:15:54 GMT

I was traveling this week and did a firmware update on a base station and the connected cameras. A few days later we noticed the timestamps on the videos all appeared to be three hours early. I checked the base station settings and discovered it was set to the Pacific timezone. It appears the timezone was set to Pacific time either by default or perhaps to match the timezone I was in (Mountain Standard Time) when I performed the update.

This is an odd set of circumstances, but I wondered if anyone else has ever experienced this?

Pro 2 Base Station Time Zone Changed After Firmware Update.

slompochomp — Mon, 01 Oct 2018 22:16:30 GMT

No change here so far after any of the updates, I even did a restart on the base station and it's still set to my time zone (EST).

Pro 2 Base Station Time Zone Changed After Firmware Update.

AncientGeek — Mon, 01 Oct 2018 22:16:40 GMT

Thanks. So you were in the Eastern timezone and after the reboot the base station was set for the same timezone. That’s good to know. I wonder if my experience was due to my being in a timezone three hours different than ET when I did the update. My base station was set to Eastern time before the reboot and Pacific time (the equivalent time zone to MST this time of year) after the reboot.

I wonder if the reboot process somehow uses the mobile app time to determine the timezone of the base station. It seems odd, but that is the only difference for me versus prior updates and reboots of my base station. Usually I’m in the same timezone when that all happens.

Pro 2 Base Station Time Zone Changed After Firmware Update.

slompochomp — Mon, 01 Oct 2018 22:16:53 GMT

Not sure that would cause it because the base station is located on the east coast and the firmware was just a push, it wasn't like you manualy updated the firmware. If anything when you loaded up the app to view the devices the app synced to your time zone and changed that way. I don't think the firmware had changed it unless the base station had done a factory reset and the default factory setting is set to PST. Were all your settings deleted and reverted to factory ?

Pro 2 Base Station Time Zone Changed After Firmware Update.

AncientGeek — Mon, 01 Oct 2018 22:17:15 GMT

I didn’t make any changes to the app. When I opened the app and looked at my device list, the devices on this base station all showed they needed an update. I initiated the updates with a touch on the Devices screen, first the base station and then the cameras. It appears that after that the time zone had changed.

A little more detail, I have several base stations at several locations. Some of them are shared with me from another account and I have admin rights to those shared locations. This was one of those shared locations.

Re: Pro2 Base Station Time Zone Changed after firmware update.

slompochomp — Sun, 30 Sep 2018 17:25:51 GMT

Oh that was a shared base station...could it be that the main account owner or even another person that has share access of that shared base station changed the time-zone?
Also if your positive no one elce tampered with the time-zone I would let it go as a burp in the software\app and just watch it to see if it happons again, if it continues to happon there is a programming error in shared accounts and would contact support in that case.

Re: Pro2 Base Station Time Zone Changed after firmware update.

AncientGeek — Sun, 30 Sep 2018 18:08:28 GMT

I set up the cameras on the other account. It is my wife’s account and she doesn’t do anything other than look at cameras and videos. I suspect it is a weird programming issue that will only happen under an unlikely set of circumstances. Modern programmers don’t seem to think about the entire universe of possibilities when coding.
Especially scrum style development from what I’ve gathered. “Make it work” rather than “make it bullet proof”.