topic Re: Will not replay any videos on any device? in Arlo Pro 2

Will not replay any videos on any device?

nosupportjam — Mon, 01 Oct 2018 16:31:45 GMT

Will not replay any videos on any device, there is no support?????apperently I have to ask other people who perched the product as opposed to the people who built it, this has been going on since july, and now I have had gear stolen from my property

NETGEAR Support Case #03790389

Re: Will not replay any videos on any device?

jguerdat — Mon, 01 Oct 2018 16:31:57 GMT

Did you use the Contact Support button at the bottom here and then again on the new page? That's how you open a case with support.

What have you tried and what do you see? Have you tried both the app and a browser? Have you reinstalled the app?

Re: Will not replay any videos on any device?

nosupportjam — Mon, 01 Oct 2018 16:32:07 GMT

Will not replay videos, I have tryed reinstalling, will not reinstall on my phone now is going from bad to worse, a waste of time, I want my money back

Re: Will not replay any videos on any device?

nosupportjam — Mon, 01 Oct 2018 16:32:21 GMT

Failed to load https://arlolastimage-z3.s3.amazonaws.com/5ea05781_10f5_49a5_9778_8566cc27bfec/DKRRG-114-13626985/48B564SN7786E/lastImage.jpg?AWSAccessKeyId=AKIAICS2UAC4WFSD6C2A&Expires=1538266967&Signature=xI7BE6NzeYYcnU5bCvZOiGA29PE%3D: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://arlo.netgear.com' is therefore not allowed access.

Re: Will not replay any videos on any device?

jguerdat — Mon, 01 Oct 2018 16:32:35 GMT

The link above worked for me. Also, the Arlo website works. It rather sounds like it's a local issue, either with your phone or network (firewall?). Have you tried a computer browser? Have you utilized tech support here with your case?