topic Re: Arlo Pro 2 base station offline in Arlo Pro 2

Arlo Pro 2 base station offline

bobnden — Thu, 27 Sep 2018 13:03:31 GMT

Our Arlo 2 was working fine and then yesterday was saying for all camera that base station was offline. Power and wifi signal are green on the station so it’s unclear why none of the cameras are connecting or why the app is saying base station is offline.

Re: Arlo Pro 2 base station offline

jguerdat — Thu, 27 Sep 2018 14:04:16 GMT

What is the Camera LED showing, too? That may be the reason.

Re: Arlo Pro 2 base station offline

Psubuzz — Fri, 28 Sep 2018 02:00:57 GMT

Did you ever figure out what was wrong? Same thing happened to ours yesterday with no explanation and no amount of rebooting seems to help. I can see recordings but cannot access the cameras live for some reason.

Re: Arlo Pro 2 base station offline

JessicaP — Fri, 28 Sep 2018 16:34:36 GMT

Hey @Psubuzz,

What LED is showing on your base station?

Re: Arlo Pro 2 base station offline

Psubuzz — Fri, 28 Sep 2018 16:48:49 GMT

The yellow one. I've tried using the reset button on the back, as well as unplugging the base station. What's odd is that the cameras are still operating on a set schedule and are recording movement during that schedule. I just cannot access them via the base station to do a live view.

Re: Arlo Pro 2 base station offline

bobnden — Fri, 28 Sep 2018 16:52:40 GMT

Our issue appeared to be a firm ware update. All is good now.