topic Re: Arlo Pro 2 not syncing in Arlo Pro 2

Arlo Pro 2 not syncing

FFP — Mon, 24 Sep 2018 11:18:56 GMT

Bought a wire free setup with base and 3 cameras yesterday. Have not had single one sync. I have followed the basic troubleshooting steps, changing batteries, on/off, add/remove base, factory reset etc. I have trawlled through the community posts and gone as far as changing some of my router settings but am having no luck. I see posts about faulty cameras but I would find it extremely disappointing to have an entire set faulty. If anyone one can share some light on my situation that be greatly appreciated.

Thanks
James

Re: Arlo Pro 2 not syncing

jguerdat — Mon, 24 Sep 2018 14:09:32 GMT

It sounds like you haven't claimed the base yet. What are the LEDs on the base showing? Is the base listed in your account? If not, use the Add Device button on the Devices tab to claim the base. Then camera syncing should work.

Re: Arlo Pro 2 not syncing

TomMac — Mon, 24 Sep 2018 14:53:23 GMT

As above, you should see the ( left side ) first - Power and second -Internet leds light first...then sync.

Remember its a quick press on the base sync button ( not hold ) and then the cam