topic Receiving error when purchasing a CVR Plan from UK in Arlo Pro 2

Receiving error when purchasing a CVR Plan from UK

Reynolds79 — Wed, 19 Sep 2018 16:36:42 GMT

Hi all, I’m on a ‘basic plan’.

Having now brought a power adapter, I’m keen to purchase a CVR plan to benefit from motion zones, constant recording etc.

When I try to upgrade on the website, I keep recieving the error along the lines of ‘sorry, there’s been a problem’.

Is anyone else experiencing the same issue?

Kind regards,
Ian.

Re: Receiving error when purchasing a CVR Plan from UK

JessicaP — Wed, 19 Sep 2018 16:39:12 GMT

Hey @Reynolds79,

Try to see if you are able to subscribe through the Arlo app on iOS or Android or through your desktop computer.

Re: Receiving error when purchasing a CVR Plan from UK

Reynolds79 — Wed, 19 Sep 2018 20:08:31 GMT

Hi, no, I receive the same message using a desktop computer “we are sorry, the system is experiencing an unexpected issue”.

Please advise.

Re: Receiving error when purchasing a CVR Plan from UK

JessicaP — Thu, 20 Sep 2018 15:32:45 GMT

I have forwarded this information to our engineering team. We're aware of some issues users are experiencing when purchasing subscriptions. We appreciate your patience and understanding and will provide any update as soon as we have more information to share.

Re: Receiving error when purchasing a CVR Plan from UK

Reynolds79 — Sun, 14 Oct 2018 18:12:58 GMT

Hi, when is this likely to be resolved, please?