https://community.arlo.com/t5/Arlo-Pro-2/My-Camera-Stopped-Working-Diagnostics-Says-Battery-Needs/m-p/1635599#M12301 <P>I have 4 cameras installed for less than a week.&nbsp; Yesterday one stopped working.&nbsp; I brought it in to resync it and according to the diagnositics info the battery needs replacing - it flashed amber when back of camera is opened and then closed.&nbsp; I called a support number and described the issue and was then asked to log on to my computer and allow the 'technician' access to my computer.&nbsp; In this day of scams I was a bit leary to let somone from a call center have access to the computer.&nbsp; He said the problem could be the internet.&nbsp; Is this normal procedure?&nbsp; I was expecting to be provided with a new battery.</P> Wed, 19 Sep 2018 16:50:40 GMT Skraptee 2018-09-19T16:50:40Z https://community.arlo.com/t5/Arlo-Pro-2/My-Camera-Stopped-Working-Diagnostics-Says-Battery-Needs/m-p/1635599#M12301 <P>I have 4 cameras installed for less than a week.&nbsp; Yesterday one stopped working.&nbsp; I brought it in to resync it and according to the diagnositics info the battery needs replacing - it flashed amber when back of camera is opened and then closed.&nbsp; I called a support number and described the issue and was then asked to log on to my computer and allow the 'technician' access to my computer.&nbsp; In this day of scams I was a bit leary to let somone from a call center have access to the computer.&nbsp; He said the problem could be the internet.&nbsp; Is this normal procedure?&nbsp; I was expecting to be provided with a new battery.</P> Wed, 19 Sep 2018 16:50:40 GMT https://community.arlo.com/t5/Arlo-Pro-2/My-Camera-Stopped-Working-Diagnostics-Says-Battery-Needs/m-p/1635599#M12301 Skraptee 2018-09-19T16:50:40Z https://community.arlo.com/t5/Arlo-Pro-2/My-Camera-Stopped-Working-Diagnostics-Says-Battery-Needs/m-p/1635608#M12304 <P>Have you tried recharging the battery?</P> <P>&nbsp;</P> <P><A href="https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do" target="_blank">https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do</A></P> <P>&nbsp;</P> <P>Also, as long as you contact support using the links on this page you will be OK.&nbsp;</P> Wed, 19 Sep 2018 16:50:51 GMT https://community.arlo.com/t5/Arlo-Pro-2/My-Camera-Stopped-Working-Diagnostics-Says-Battery-Needs/m-p/1635608#M12304 Streak2 2018-09-19T16:50:51Z