topic Re: Can someone give me the correct address for my RMA? in Arlo Pro 2

Can someone give me the correct address for my RMA?

DAJC — Thu, 13 Sep 2018 16:45:54 GMT

After many calls to Netgear, we received our replacement camera. I sent the defective camera in the box provided, with the label provided by Netgear. There is a 10 day window for return or I will be charged for the replacement camera. I just got word from FedEx that the address on the label is not valid and they are holding the package til they hear from me about the correct address. Meanwhile, I believe this is going to exceed 10 days....OMG this is so frustrating! The product is great but the customer service leaves you wishing you bought something else.

Can someone give me the correct address for my RMA?

Debbe

Re: Can someone give me the correct address for my RMA?

jguerdat — Thu, 13 Sep 2018 16:46:10 GMT

I would use your open case for this. This is a user forum.

Re: Can someone give me the correct address for my RMA?

JamesC — Thu, 13 Sep 2018 16:46:28 GMT

DAJC,

Do you have a case number open for the original RMA ticket you submitted? Please send me a private message with your case number along with the email address you used to open the ticket and I will review and escalate your case as needed.

JamesC