topic Re: Arlo Pro 2 CVR Is Not Recording At All in Arlo Pro 2

Arlo Pro 2 CVR Is Not Recording At All

Tree_man — Tue, 04 Sep 2018 15:47:01 GMT

The CVR on one of my arlo pro 2 cameras has not been recording for about a week or more. We have restarted it and unplugged and replugged the power but that did nothing. The connection to the base is 2/3 bars.

Re: Arlo Pro 2 CVR Is Not Recording At All

jguerdat — Tue, 04 Sep 2018 15:47:27 GMT

Are you able to see the timeline when clicking on the CVR icon for the camera? If not, check what camera is selected for CVR in Settings, Manage camera Status (or Settings, Subscription, Manage Camera Status).

Re: Arlo Pro 2 CVR Is Not Recording At All

Tree_man — Tue, 04 Sep 2018 15:47:39 GMT

I am not able to see a timeline when I attempt to look back, I have resynced the camera and nothing changed. we can see live video and audio, also we get notifications of activity.

Re: Arlo Pro 2 CVR Is Not Recording At All

jguerdat — Tue, 04 Sep 2018 15:47:53 GMT

Open a case with support here.

Re: Arlo Pro 2 CVR Is Not Recording At All

ShayneS — Tue, 04 Sep 2018 15:49:35 GMT

Tree_man,

Can you click the CVR icon and provide us with a screenshot of what you see?

Re: Arlo Pro 2 CVR Is Not Recording At All

Tree_man — Tue, 04 Sep 2018 23:31:59 GMT

Re: Arlo Pro 2 CVR Is Not Recording At All

jguerdat — Wed, 05 Sep 2018 12:53:33 GMT

My CVR is on a Q camera so not quite the same but sometimes rebooting the camera helps. Since CVR requires AC power, try unplugging the power to the camera and reconnect it. If no help, maybe unplug and reinsert the battery. Lastly, power cycling the base may help.

Re: Arlo Pro 2 CVR Is Not Recording At All

Tree_man — Mon, 10 Sep 2018 16:13:53 GMT

Nothing has worked, we reset the base and the camera at the same time. The camera does not acknowledge a live feed when in the CVR mode and does not record. I would like the camera replaced under warranty.

Re: Arlo Pro 2 CVR Is Not Recording At All

jguerdat — Mon, 10 Sep 2018 21:26:31 GMT

To get it replaced requires opening a case with support here, not posting on a user forum.

Re: Arlo Pro 2 CVR Is Not Recording At All

Tree_man — Mon, 10 Sep 2018 22:11:11 GMT

I agree that a user support form is not the place, I opened a case and typical Arlo support took 10 days to respond. I am pursuing it further with them and will keep this thread updated