topic Unable to purchase premium subscription in Arlo Pro 2

Unable to purchase premium subscription

miki011 — Sun, 09 Sep 2018 15:54:21 GMT

I am unable to chose a subscription plan other than BASIC free one :

The option is just not available!!

jguerdat — Mon, 10 Sep 2018 00:20:51 GMT

Not all countries can have extra subscriptions. Check the FAQ here about who gets what.

miki011 — Mon, 10 Sep 2018 07:33:12 GMT

Doesnt work:

when i click on current subscription I get this :

miki011 — Mon, 10 Sep 2018 11:22:42 GMT

I see you've changed your answer. It's beyond ridiculous not to allow all countries the same subscription deals.

jguerdat — Mon, 10 Sep 2018 13:47:48 GMT

Who changed what answer? Mine is the only one. As I pointed out, only certain countries can get subscriptions:

WHy that is I don't know but there's likely to be a whole slew of reasons for this, legal- or business-related.

miki011 — Mon, 10 Sep 2018 14:07:00 GMT

I'm in EUROPE so why don't I have the option to upgrade?

jguerdat — Mon, 10 Sep 2018 21:24:44 GMT

Where in Europe? Maybe stating Europe in the documentation is overly broad.

miki011 — Mon, 10 Sep 2018 21:44:50 GMT

It really should not make any difference where in Europe (Serbia) - I am served by their European cloud infostructure.

If anyone from Arlo is reading this, what is your justification for now allowing some European countries from purchasing subscription plans?