topic Re: Arlo App Crashing in Arlo Pro 2

Arlo App Crashing

Me3 — Tue, 04 Sep 2018 15:56:53 GMT

arlo app crashes and the video time stamps are incorrect. The sound from a watched video continues playing even after I close the video. The function buttons in landscape mode are way too small. Previous versions were very user friendly. Not at all usable or stable enough to function as a security device. I have contacted cus support numerous times and no results or remedy. My arlo pro 5 cam system wasn't cheap and I would expect better care of myself and other users alike.

Re: Arlo App Crashing

ShayneS — Tue, 04 Sep 2018 16:02:12 GMT

Hi Me3,

I have a few questions for you. What device & Operating system are you running? You may need an update. Can you try and uninstall and reinstall the app and test again.

Re: Arlo App Crashing

Me3 — Tue, 04 Sep 2018 17:36:15 GMT

This issue is way past a reinstall. I have contacted netgear about these issues for a couple months now. It’s malfunctioning on ios and android. The last 2 updates are the problem. the app has been malfunctioning since. The app worked perfectly before the latest 2 or 3 updates.

Re: Arlo App Crashing

jguerdat — Wed, 05 Sep 2018 12:40:19 GMT

I have the app on 3 Android devices with the OS varying from 5.x to 8.x and it works fine. Sounds like somehow it's a local issue. WHat device and OS? Do you have another device to try (maybe borrow a friend's and temporarily install the app)?