topic Re: iPhone App and Website Don't Agree About whether Base Station is Armed in Arlo Pro 2

iPhone App and Website Don't Agree About whether Base Station is Armed

jamesglewisf — Sat, 11 Aug 2018 16:21:30 GMT

When i log on to the website, it shows that my 2 base stations are armed according to schedule; however, nothing is recording. When I look at the system on my iPhone app, it shows that the 2 base stations are disarmed on the schedule.

The schedule says that both stations should be armed; however, they are really disarmed and not recording.

I have restarted both base stations.

BTW, my 2 arlo Q cameras are following their schedule and recording.

Everything is up-to-date on firmware.

Re: iPhone App and Website Don't Agree About whether Base Station is Armed

jamesglewisf — Sat, 11 Aug 2018 19:28:52 GMT

I figured it out. For some reason, it quit working with schedules that go from 12:00 AM - 12:00 AM. If I changed it to 12:00 AM - 11:59 PM, it works. The weird thing is that the default for a new schedule is 12:00 AM - 12:00 AM. Seems like they need to fix that.

I'm hoping that there is not a one minute time period that nothing is happening. Any idea?

Re: iPhone App and Website Don't Agree About whether Base Station is Armed

jguerdat — Sat, 11 Aug 2018 20:24:48 GMT

You can test to see if there's actually a 1 minute disarmed period by trying a new schedule when you're present, say 5:00PM and 5:01PM. The last I knew, the 11:59PM covers the whole minute - it doesn't stop at 11:59PM. It should stop at 12:00AM (assuming there's no mode scheduled to keep on working).

Re: iPhone App and Website Don't Agree About whether Base Station is Armed

michaelkenward — Sun, 12 Aug 2018 08:46:54 GMT

@jguerdat wrote:

You can test to see if there's actually a 1 minute disarmed period by trying a new schedule when you're present, say 5:00PM and 5:01PM. The last I knew, the 11:59PM covers the whole minute - it doesn't stop at 11:59PM. It should stop at 12:00AM (assuming there's no mode scheduled to keep on working).

You can also do 5:00 PM to 12:00 AM.

Re: iPhone App and Website Don't Agree About whether Base Station is Armed

jguerdat — Mon, 13 Aug 2018 00:17:10 GMT

The stop time of 12:00AM and starting at 12:00AM seems to have issues, at least for some folks. Stopping at 11:59PM and starting again at 12:00AM has worked in the past and seems to work now.

Re: iPhone App and Website Don't Agree About whether Base Station is Armed

jamesglewisf — Tue, 04 Sep 2018 14:32:38 GMT

The problem I am having now is that I will program the schedule to run from 12:00 am to 11:59 pm for a given day on the website. I log out and log in on the iphone app, and it says the schedule is 12:00 am to 11:58 pm.

If I change the program on the iPhone app to 12:00 am to 11:59 pm, then when I quit the app and go to the webiste, the program now says 12:00 am to 12:00 am, and I am back to it not recording at all that day. The schedule says it should be armed, but the app shows that it is actually disarmed during that day (which it is, because nothing is recording).

Re: iPhone App and Website Don't Agree About whether Base Station is Armed

ShayneS — Tue, 04 Sep 2018 22:06:16 GMT

Hi jamesglewisf,

The Arlo Development team is currently investigating reports of this issue. We will provide an update as soon as we have further information.