topic Re: Cameras Battery Not Lasting Long in Arlo Pro 2

Cameras Battery Not Lasting Long

Farmboy236 — Tue, 21 Aug 2018 20:07:41 GMT

Regarding the battery rapidly draining issue that started recently, we do have a fix in QA being tested right now. We'll update this thread when that is released.

Any one know what’s happened to this update I’m still dealing with cameras that won’t last long

Re: Cameras Battery Not Lasting Long

ShayneS — Tue, 21 Aug 2018 20:09:20 GMT

Hi Farmboy236,

Engineering is currently investigating reports of users experiencing increased battery drain. We will provide an update when we have more information.

Re: Cameras Battery Not Lasting Long

germay0653 — Wed, 22 Aug 2018 01:51:39 GMT

Experiencing that same issue. It started after only 2 recharges. 3rd and subsequent recharges last a day or two at most. Happening on all 4 cameras that i purchased in Jan, 2018.

Re: Cameras Battery Not Lasting Long

agman — Thu, 23 Aug 2018 16:36:50 GMT

I too am having to recharge frequently. But now my batteries need to be replaced after being purchased in January of 2018. They are very expensive to replace and I sure thought they would have lasted more than 6 or 7 months. How can it be fixed so I am not spending $$100 per camera each year?

Re: Cameras Battery Not Lasting Long

jguerdat — Thu, 23 Aug 2018 20:05:52 GMT

Why do you say that the batteries need to be replaced? All of mine recharge and keep on working. If they're totally dead, there's an FAQ here on how to get them in a state so they will charge again.

Re: Cameras Battery Not Lasting Long

germay0653 — Thu, 23 Aug 2018 20:42:04 GMT

Yeah, the batteries recharge but they only last a day or two, at most, before they need recharging again. For batteries that are only 8 months old, that's not acceptable performance! They performed fine, lasting a few months between the 1st and 2nd recharges. After the third recharge is when performance degraded substantially, for me at least, lasting only a couple of days before need to be recharged again. It's a know problem that working on a solution for.

Re: Cameras Battery Not Lasting Long

Isto — Sun, 26 Aug 2018 07:14:08 GMT

I have a same problem, battery last only one day even they are connected to Arlo solar charger and every day there is 100% before night! And my cameras are only 1month old. So maybe there are some firmware issue?

Re: Cameras Battery Not Lasting Long

YukonC8t — Mon, 03 Sep 2018 21:21:48 GMT

I have two Arlo Pro cameras mounted outside. Been there for almost 2 years. Nothing has changed. The batteries used to last 6 months. Now they are dead after 1 month. What's up?

Re: Cameras Battery Not Lasting Long

agman — Tue, 04 Sep 2018 12:55:36 GMT

So I went through the FAQ and found how to trouble shoot the battery not charging and it worked. You have to keep taking the battery in and out and re inserting the charger until it finally starts charging, that is if your batteries show they need to be replaced and wont charge.

Re: Cameras Battery Not Lasting Long

YukonC8t — Thu, 20 Sep 2018 22:42:19 GMT

Any updates on what engineering has found? Thanks.

Re: Cameras Battery Not Lasting Long

cwechter — Fri, 21 Sep 2018 13:44:35 GMT

Same Issues- plugged in to solar panels and battery only lasts 3-4 days

have replaced solar panel same issue- asked for refund for system that is only a few months old- Arlo says no refund only replacement? Never heard of such a thing? Paid over $500 for this headache? Still waiting for Arlo support to get back with me

Re: Cameras Battery Not Lasting Long

YukonC8t — Wed, 26 Sep 2018 21:37:39 GMT

Arlo support has reported that engineering has a beta firmware field trial ready for next week, the first week of October 2018. I have had a case open for a few weeks and today they admitted the widespread issue and a potential fix is ready for testing. My arlo pro cameras should get the beta firmware upgrade next week as I gave them authorization to do so.

The firmware that apparently caused the issue was pushed out to cameras the last week of July 2018. That is definitely when my issue started.

I don't know but perhaps if you are having this issue and the timing matches you could open a case and request to be included in the field trial? Or just standby and see how it goes.

Re: Cameras Battery Not Lasting Long

Surfnspear — Thu, 27 Sep 2018 08:50:48 GMT

Well, just woke up here in the UK to a new firmware dump across 4 cameras. Luckily I had only had 1 out of the 4 have the 'go dead' issue.

We shall see......

Re: Cameras Battery Not Lasting Long

YukonC8t — Thu, 27 Sep 2018 18:25:33 GMT

They decided to forgo the beta field test and moved straight to production. Looked good last night. This morning one camera offline, one online. Ugh...

Re: Cameras Battery Not Lasting Long

JessicaP — Fri, 28 Sep 2018 17:07:23 GMT

Hey @YukonC8t,

Is one of your cameras still showing offline? Try opening and closing your camera battery door and see if that helps the camera. You can read more here to troubleshoot your camera showing offline: My Arlo Wire-Free, Arlo Pro Wire-Free, or Arlo Pro 2 Wire-Free camera is offline; how can I troubleshoot it?

Re: Cameras Battery Not Lasting Long

jguerdat — Fri, 28 Sep 2018 18:49:54 GMT

To be clear, for the Pro series cameras, opening and closing the battery door by itself won't help since the battery is held in contact with the camera. Reinsert the battery to reset the camera.

Re: Cameras Battery Not Lasting Long

amBeachy — Fri, 16 Nov 2018 16:35:04 GMT

I spend more time changing the batteries than I do having security. Right now it's just an inconvenience but when I have 2 feet of snoww and need to climb a ladder this winter it's going to be riduculous!!

Is there any update on a fix for battery drain??

Re: Cameras Battery Not Lasting Long

YukonC8t — Fri, 16 Nov 2018 16:44:07 GMT

I don't have any updates, sorry. The last upgrade I received towards the end of July killed my batteries in a few hours. I moved those cameras inside and have them plugged into wall power. I won't be able to test them again on battery until late December.

Re: Cameras Battery Not Lasting Long

germay0653 — Fri, 16 Nov 2018 17:44:05 GMT

It's an obvious engineering design flaw and unfortunately, I don't believe there will be a solution for the short lifespan of the re-charge. Customer service leaves much to be desired too.

I was provided an RMA for one of the registered cameras I own, but when I registered the other three and requested RMAs on those...nada, zip, zilch...no further responses. I'm not buying new batteries nor will I buy the solar chargers. Lesson learned.

Re: Cameras Battery Not Lasting Long

YukonC8t — Fri, 16 Nov 2018 18:08:23 GMT

Yep lesson learned. I hesitate to say it on this forum but what the heck. I replaced the 2 outdoor Arlos with another brand of cameras running on solar panels and they are doing great.